CCBHC - Care Coordinator

Families & Youth Innovations Plus (FYI+)

Position: Full-Time Provider (Direct Services)Salary: $17.98 - $21.76 hourly (3 levels based on experience and education)

Reports To: Program Supervisor

Department: CCBHC

Job Summary

This position requires traveling within Dona Ana County to conduct in-home care needs assessments and care planning sessions with participants (s) of all ages. The role is responsible for providing care coordination to participants with moderate to high needs. Key responsibilities include conducting in-person, community-based participant and family meetings as well as phone followups. Care coordinators review and conduct HRAs (Health Risk Assessments), create CNAs (Comprehensive Needs Assessments), and develop CCPs (Coordinated Care Plans) with participants. The position works collaboratively with other service teams to meet participants' needs and may involve assisting with connecting participants to appropriate services, advocating on their behalf, providing ongoing support, and monitoring the effectiveness of services. Care coordinators spend a significant portion of their time using writing, communication, and advocacy skills.

What You'll Do:

• Provides Care Coordination and support for participants receiving mental health and substance abuse services. Works in collaboration with participants, family members and other providers to implement plans.
• Provides assertive outreach, advocacy, support and follow-up to assigned participants. Documents all outreach attempts and ensures all services/ outreaches indicated in the coordinated care plan are provided in accordance with identified frequency.
• Provides ongoing care coordination for assigned service recipients, including but not limited to assessment, planning, linking, monitoring, referral and advocacy. Care coordination may be done in an office setting, homes, or community settings in person and virtually.
• Assists participants in building a natural support team. Integrates natural community support/resources, for any and all life domain area(s) identified as needing improvement, into the planning process and service delivery process.
• Presents relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth-based services.
• Identifies and reports all mandated reporting situations and Critical Incidents according to agency policy.
• Educates participants and families on self-advocacy, effective use of services, planning skills, and how to monitor needs and progress.

What You Need:

• Bachelor's Degree in a human services-related field, plus one year relevant experience, OR
• Associate's Degree in human services plus at least three years of hands-on experience in mental health, OR
• High School diploma or equivalent with a minimum of five years of supervised experience in behavioral health (subject to approval).
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, or knowledge of some of these programs and ability to learn others
• People with lived/living experience with CYFD, Juvenile Justice systems, mental health or substance use recovery are encouraged to apply
• Bilingual capabilities (English/Spanish) preferred

Special Requirements:

• Effectively communicate via written, verbal, in person and virtual methods.
• Skill in customer service techniques.
• Skill in motivational interviewing or ability to learn motivational interviewing skills.
• Strong attention to detail and time management skills.
• Knowledge of role and function of various community resources.
• Skill in problem-solving.
• Knowledge of basic mental health, substance abuse, and disability terms.

Compensation & Benefits:

• Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities.
• Benefits Compensation include health, dental, life insurance, short term and long term disability, supplement plans
• 403(b), PTO, and 14 paid holidays