Director of Customer Marketing

A company is looking for a Director of Customer Marketing to lead customer engagement and advocacy programs.

Key Responsibilities

Lead customer advocacy programs to identify and amplify top customer champions

Develop and grow the customer community for connection and engagement

Build and execute expansion marketing strategies to drive product adoption

Required Qualifications

8+ years of experience in B2B SaaS marketing, focusing on customer advocacy and community

Proven ability to design and scale customer programs for engagement and retention

Experience collaborating with Customer Success, Product, and Sales teams

Data-driven mindset with a focus on metrics like NPS and retention

Leadership experience with a passion for developing talent and fostering collaboration