Member Service Representative

Description:

POSITION: Full-time Member Service Representative.

PRIMARY FUNCTION: Provides excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross-sells credit union products and services, makes referrals on products and services to other team members and Mid Oregon Financial Services as appropriate.

REQUIRED SKILLS: Pleasant, friendly demeanor; excellent customer service abilities in speaking to members over the phone and making them feel comfortable; keyboarding including 10-key; accuracy in handling transactions; ability to understand and retain a variety of detailed information on Credit Union products and services and offer them to members when appropriate. Ability to ask appropriate questions, provide solutions, and complete the transaction or service request to the member's satisfaction.

STARTING SALARY: Depending on Experience.

BENEFITS: Medical, Dental, Vision, Life/Disability/AD&D, EAP, Aflac, 401k with Matching, Paid Vacation/Sick/Float, Paid Volunteer Hours.

STARTING DATE: As soon as possible.

WORK LOCATION: Contact Center, Bend

PROPOSED SCHEDULE: The work schedule is typically 8:05 a.m. to 5:05 p.m., Monday through Thursday and 9:05 a.m. to 6:05 p.m. on Fridays.

Requirements:

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Speaking on the telephone approximately 95% percent of workday. May need to shovel snow occasionally outside the office to clear sidewalks, etc.

Continuous sitting, standing, talking, and listening for extended periods of time, use of hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction with members and coworkers, clarity of vision at 20 inches or less for processing of member transactions and computer usage, and memory demands in recalling Credit Union policies, services, and state and federal regulations.

Occasional lifting up to 35 pounds to move supplies or office equipment, bending, squatting, or kneeling to reach supplies on ground level, reaching above shoulder level to reach supplies overhead.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees work in an office environment with average noise levels impacted by computers, printers, scanners, phones, and other surrounding conversations. The credit union is located in Central Oregon and weather during the winter may impact travel. Seasonal fires may impact air quality.

AAP/EEO Statement

Mid Oregon Credit Union is committed to building a diverse and inclusive organization, provide equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Mid Oregon Credit Union believes that each employee makes a significant contribution to our success. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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