Muscle Shoals - Service Advisor - Full-time

Job Description

Job Description

Service Advisor – Be the Voice of the Service Department!

We’re looking for a Service Advisor who thrives in a fast-paced environment and can serve as the essential link between our customers and service technicians. As the central point of communication , you’ll be responsible for understanding customer concerns, coordinating service and repair solutions, and ensuring clear, consistent updates throughout the service process.

You’ll play a key role in creating an exceptional service experience—from diagnosing initial concerns to explaining recommended repairs and maintenance with clarity and confidence.

Key Responsibilities :

Serve as the primary liaison between customers and technicians

Accurately identify and communicate vehicle issues and service needs

Set and manage clear expectations for repair timelines and costs

Ensure customers are informed on required and recommended services

Maintain a strong focus on customer satisfaction and retention

Qualifications :

High school diploma or GED

At least 1 year of experience in a dealership or large-scale service facility

Valid, unrestricted driver’s license and clean driving record

Strong technical knowledge and proven customer service skills

Ability to stay calm under pressure and handle multiple priorities

Volkswagen & Mitsubishi Certification is a plus, but not required

Professional appearance, positive attitude, and excellent communication skills

Passion for delivering world-class customer service

If you're a team player with a talent for communication and a passion for the automotive industry, we’d love to meet you!