Senior Scheduling Coordinator - Oncology Surgical Center - Bayfront Health

Senior Scheduling Coordinator

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include : scheduling, rescheduling, and cancellation of single / multiple tests and procedures.

Responsibilities

Responsible for maintenance of appropriate departmental schedules. May provide feedback to manager for human resources functions such as hiring, coaching, and counseling. Efficiently and accurately gathers and inputs patient demographic information, insurance verification / authorization and schedules. Accurately communicates prep information, arrival time and arrival location to patient. Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management. Assist in training or mentoring of all team members. Provide accurate information of department / procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Qualifications

Education / Training High school diploma and medical terminology and / or basic anatomy training required. Associate's degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.

Licensure / Certification None.

Experience Three (3) years of experience in clinical registration and scheduling. Associated degree in Business, information systems clinical field or related may substitute for two years of experience