Office Administrator

Office Administrator

Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• General
  • Perform general administrative duties such as preparing emails, written correspondence, scheduling, etc.
  • Receive and manage inbound phone calls or requests
  • Capture detailed job lead and referral information
• Job Files
  • Support with assembling job files and completing quality reviews
  • Communicate with key stakeholders within the job production process
  • Prepare basic estimates and billing invoices
• Accounting
  • Perform basic accounting functions such as A/P, A/R, bookkeeping, payroll, and reporting
• Marketing
  • Monitor online reviews and provide excellent customer service
  • Assist with marketing efforts including database quality control and business development research
• HR
  • Assist in employment recruiting activities
  • Manage HR documentation and employee files
• Other
  • Track and manage files including internal documents and vendor insurance policies
  • Perform ad-hoc projects and assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Excellent organizational skills and strong attention to detail
• Problem solving and self-guided learning skills
• Knowledge of basic accounting and bookkeeping software
• Possess polite, confident, and excellent customer service skills - experience in service industry environment a plus
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to quickly learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required

Pay Rate: Competitive pay based on experience

SERVPRO of Logan Square/Humboldt Park is an EOE M/F/D/V employer

Each SERVPRO Franchise is Independently Owned and Operated. Revised 02.21