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Client Services Coordinator | A shift Monday - Wednesday e/o Thursday, 6AM-6PM
Client Services Coordinator | A shift Monday - Wednesday e/o Thursday, 6AM-6PMSaddle Creek Logistics Services • Winter Haven, FL, US
Client Services Coordinator | A shift Monday - Wednesday e / o Thursday, 6AM-6PM

Client Services Coordinator | A shift Monday - Wednesday e / o Thursday, 6AM-6PM

Saddle Creek Logistics Services • Winter Haven, FL, US
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  • [job_card.full_time]
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Client Service Coordinator

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits

  • Weekly pay with skill pay and shift differentials
  • Benefits package including medical, dental, vision and medical reimbursement
  • Medical employee-only premium as low as $5.90 / week, $26 / month with wellness discounts
  • HSA with annual employer contribution
  • Weekly 401(k) match
  • Vacation immediately upon hire
  • 8 holidays per calendar year
  • Personal time after 90 days
  • EAP and identity theft protection
  • Tuition reimbursement
  • Company paid life insurance and short term disability

Summary

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Responsibilities

  • Communicates with the customer verbally and in writing with a professional and positive attitude
  • Support client relationship by becoming an extension of our client's business
  • Build strong rapport with partners with managing relationships, setting expectation and status communication
  • Assist clients with questions, offer solutions, researches issues and provides status updates
  • Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
  • Proactively identify process improvements that enhance the Client experience and streamlines operations
  • Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
  • Participates and presents on client meetings as needed.
  • Communicates client requested projects with the operation (Kitting, Receiving, etc.)
  • Coordinates and provides professional communication with clients, client's retailers, and SCLS vendors
  • Supports parcel requests and issues from carrier or client and escalates as needed
  • Oversees CRM and dispatches tickets appropriately
  • Supports new client implementations / enhancements as needed
  • Ability to navigate warehouse systems as needed for client requests

    • Qualifications

    Education / Experience

  • Associates' Degree preferred
  • High School Diploma or GED required
  • Must have at least six (6) months of experience in a customer service role
  • Experience with working with a warehouse management systems (WMS) is preferred

    • Knowledge, Skills and Abilities

  • Excellent communication both verbally and in writing, especially through e-mail and over the phone
  • Strong interpersonal skills
  • Comfortable presenting in front of others
  • Good problem-solving and prioritizing skills
  • Ability to effectively manage and resolve conflict
  • Attention to detail to prepare and maintain accurate records and reports
  • Ability to follow both written and verbal instructions
  • Technology savvy
  • Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
  • Comfortable working in both office and warehouse environment with wide temperature ranges
  • Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization
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    Client Service Coordinator • Winter Haven, FL, US

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