CNC Field Service Engineer

Position Overview :

We are seeking a Field Service Engineer who will be responsible for the installation, retrofitting, servicing, and technical support of CNC and advanced machinery at customer facilities across North America. This individual will also support machine updates, troubleshooting, and rework in the field. The ideal candidate is mechanically inclined, proactive, and experienced with machine tools and control systems.

Key Responsibilities :

Coordinate machine installations and retrofits in collaboration with internal teams, customers, and contractors

Perform machine setup, commissioning, production validation runs, and final testing

Troubleshoot and repair mechanical, electrical, hydraulic, and lubrication systems

Conduct warranty repairs and provide ongoing service support

Train customer personnel on proper operation, maintenance, and safety protocols

Complete service reports, checklists, time sheets, and customer-facing documentation

Disassemble and prepare machines for shipping with accurate labeling for reassembly

Adhere to company quality, safety, and environmental standards during fieldwork

Suggest process improvements and cost-saving measures when applicable

Technical Skills & Experience :

Strong mechanical background with CNC machine tool experience (3-axis, 5-axis, lathes, servos, etc.)

Hands-on experience with Fanuc, Heidenhain, Siemens, and / or Bosch Rexroth controls

Electro-mechanical troubleshooting skills required

Ability to read and interpret schematics, drawings, and technical manuals

Proficiency with hand tools, electrical test equipment, and machine shop tools

Familiarity with software testing, troubleshooting, and recovery processes (with engineering support)

Experience performing basic machining operations and mechanical alignments during installs

Metal cutting experience is highly preferred

Qualifications :

High school diploma or GED + 10–15 years of experience in a skilled trade, or

Associate’s degree + 6–10 years of experience, or

Completion of a formal apprenticeship or technical certification program

Degree in Mechatronics, Electrical, or Controls Engineering is a strong plus

Travel or on the raod 70-80% of the time

Must have a valid driver’s license and clean driving record

Ability to pass a background check

ID : 8SR6Ct