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PT Customer Service Mail Clerk & Customer Service Mail Clerk Lead
PT Customer Service Mail Clerk & Customer Service Mail Clerk LeadJACK LONDON MAIL • Oakland, CA, US
PT Customer Service Mail Clerk & Customer Service Mail Clerk Lead

PT Customer Service Mail Clerk & Customer Service Mail Clerk Lead

JACK LONDON MAIL • Oakland, CA, US
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Benefits :

  • Employee discounts

Customer Service Mail Clerk

JLM is a boutique one-stop resource for the packing, shipping, printing and other business service needs of the residents and businesses of the Bay Area.

JLM has an on-site, front-facing customer service position available for the right individual who is passionate about providing exceptional customer support. The ideal candidate must be ready and able to work in a fast-paced environment, problem solve and multi-task through periods of brisk activity and frequent interruptions.

Position Pay Rate :   $18.34 / hr CSM Clerk  $20.34 / hr CSM Clerk Lead

Position Type : Part-Time (10 - 30 hours / week Monday thru Saturday) (Hiring for Monday, Tuesday, & Wednesday between 9am and 6 : 15pm)

Position Pay Frequency : Weekly

Position Perks :   Free Personal Printing, Off all major holidays, FREE on-site parking,  Employee discount on supplies, Employee discount on shipping through partnered carriers, Sick Time (40 hours annually), Retirement Savings Plan (No employer match at this time)

Position Pay Variable : Commission for Live Scan & Notary Services

Position Setting : Retail & Shipping

Key Responsibilities include providing positive, friendly customer-centric service while completing the below with excellence :

Role :

  • Answer shipping, mailbox or other general questions.
  • Pack, ship items and ring up transactions independently.
  • Receive, sort and distribute incoming mail. Candidate will correctly route to all mailbox holders.
  • Apply federal and agency policies in reading and sorting mail.
  • Operate point of sales register, scale and other mailroom equipment as needed.
  • Scan and organize delivered packages.
  • Perform clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies.
  • Gather, compile, verify information, perform data entry and bill clients when necessary.
  • Take on other tasks as assigned.
  • Maintain cleanliness of store by dusting, sweeping, taking out trash, etc.
  • Note : Lead CSM Clerk must be willing to be the opener and / or the closer for any day worked

    • You :

  • Be adaptable (responsibilities and business needs may evolve over time, and we are looking for candidates who are adaptable and willing to take on new challenges as they arise.)
  • Have excellent attention to detail and the ability to work with frequent interruptions.
  • Ability to follow written and verbal procedure as well as problem solve.
  • Aptitude to quickly become proficient in working with multiple processes, equipment, and
  • software applications.
  • Hold strong service attitude with ability to work with a diverse group of customers.
  • Are reliable : you have a great attendance record and show up to your scheduled shifts.
  • Communicate responsibly : provide advance notice (when time allows) if things don't go
  • as planned.
  • Enjoy working independently without having to be micromanaged : ask questions, take
  • pride in your work and find things to do without having to be asked.
  • Able to lift up to 50lbs
  • Fluency in Spanish a plus

    • Business Hours :

  • Monday – Friday 9am to 6 : 00pm
  • Saturday 10am – 2 : 00pm
  • hours exclude holidays

    • Dress Code :

    While the environment is relaxed, JLM attire must be business casual. Business casual is defined as at a minimum a fitted t-shirt or polo shirt, fitted pant (denim or khaki (any color)) or skirt, and a comfortable non-slip shoe. Any deviation must be pre-approved by the management team.

    To apply :

  • Email an introduction with your resume and 3 references to us : hr @ jacklondonmail .com (remove spaces)
  • USE subject line : I'm Ready to Pick Pack & Ship!
  • Phone calls and candidates unable to follow these instructions will be not be considered.
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