Team Leader - Foreclosure (US Mortgage)

Job Posting

This is a remote position.

About the Company :

Our mission is to reduce the cost of capital across the world. We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others. Our work involves building the world's first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We're looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values :

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Requirements :

At least 5 years of experience under a US Loan or Mortgage account handling Foreclosure specific tasks

At least 2 years of experience in a supervisory role

In-depth knowledge of handling delinquent accounts, foreclosure and compliance

Experienced in customer-facing roles in a loan or mortgage account

Superb communication, collaboration, and problem-solving skills.

Deep investigative skills

Proficiency, speed, and accuracy in written communication.

Fluency, clarity, and good diction in English

Great organizational skills & time management abilities

Working knowledge of Excel formulas and SQL preferred

Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email.

Detail-Oriented - we're a financial services company so being correct about the details matter

Bachelor's Degree or comparable work experience in financial services

Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)

Must be presently residing in the Philippines