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Program Coordinator
Program CoordinatorHelpful Hearts Health Services Inc • Owings Mills, MD, US
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Program Coordinator

Program Coordinator

Helpful Hearts Health Services Inc • Owings Mills, MD, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Benefits :

  • Competitive salary
  • Opportunity for advancement

About Helpful Hearts Health Services Inc.

Helpful Hearts Health Services Inc. is a DDA-licensed provider committed to empowering adults with intellectual and developmental disabilities to live meaningful, independent, and fulfilling lives. Through residential, personal support, community development, employment, and nursing services, we bring dignity, respect, and person-centered care to every individual we support.

We are seeking a highly organized, dependable, and compassionate Program Coordinator to support the day-to-day functioning of our residential and community programs. This role is essential to ensuring individuals receive quality services and staff receive the guidance and oversight needed to serve effectively.

Position Summary

The Program Coordinator assists with the oversight of assigned residential homes and community programs, supports staff, ensures person-centered service delivery, and maintains compliance with agency, DDA, COMAR, and CMS regulations. This role works closely with the Program Manager and plays a key part in ensuring programs run smoothly on a day-to-day basis.

This is a hands-on, field-based role that requires strong communication, time management, and organizational skills.

Occasional evenings and weekends required. On-call responsibilities may apply depending on program needs.

Key Responsibilities Individual Support & Planning

  • Support individuals in their homes and communities to ensure safety, independence, and access to meaningful activities.
  • Assist with writing, reviewing, and implementing goals, outcomes, and strategies in Person-Centered Plans (PCPs).
  • Attend annual PCP meetings and support families, staff, and teams in service coordination.
  • Monitor progress and document outcomes as required.

    • Program Oversight & Compliance

  • Assist the Program Manager in overseeing assigned homes / programs.
  • Ensure services meet COMAR, DDA, and agency standards.
  • Complete regular home visits, community visits, and compliance checks.
  • Monitor medical appointments, follow-ups, and ensure documentation is accurate and timely.
  • Review household funds, logs, daily notes, and incident reports for completeness.

    • Staff Support & Leadership

  • Provide coaching, support, and accountability to Direct Support Professionals (DSPs).
  • Assist with staff scheduling and coverage when needed.
  • Help train new employees and reinforce expectations, policies, and best practices.
  • Communicate performance concerns to the Program Manager and assist with corrective plans as needed.

    • Administrative & Documentation Duties

  • Complete required documentation accurately and on time, including monthly summaries, progress notes, and follow-up reports.
  • Ensure timesheets, staff notes, medical documentation, and service logs are correct.
  • Utilize agency systems (database, scheduling systems, electronic records) for accurate reporting.

    • Communication & Collaboration

  • Maintain strong, professional communication with House Manager, DSPs, families, nurses, Program Manager, and other team members.
  • Attend internal staff meetings, DDA trainings, and agency-required events.
  • Collaborate with the Program Manager to ensure continuity and quality across programs.

    • Minimum Requirements

  • Associates degree in Human Services or related field (Bachelors preferred).
  • At least two years of experience supporting individuals with developmental disabilities.
  • Reliable transportation and active auto insurance.
  • Valid drivers license (full license; no provisional).
  • Clean driving record (no more than 3 points).
  • Strong documentation and communication skills.
  • Ability to lift up to 50 lbs if needed.

    • Preferred Qualifications

  • Experience in a DDA residential or community program.
  • Knowledge of COMAR and DDA regulations.
  • Strong organizational and time management skills.
  • Experience coaching or leading staff teams.

    • Why Join Helpful Hearts Health Services Inc.?

  • A supportive, mission-driven leadership team
  • Opportunities for growth and advancement
  • Meaningful work that directly impacts lives
  • Competitive salary and benefits package

    • Schedule

  • Full-time
  • Occasional evenings & weekends required

    • Job Type : Full-time

    Benefits :

  • Professional development assistance
  • Retirement plan (Simple IRA)
  • Competitive Salary
  • Opportunity for advancement
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