Front Desk Rep

Front Desk Rep

Job Category: Support Services

Requisition Number: FRONT036612

Location: Duly Health Lombard, Lombard, IL 60148, USA

Position Type: Full-Time, On-site

Description

JOB TITLE: Receptionist

SCHEDULE: Mon-Fri, 5:45am-2:15pm, occasional Sat 5:45am-11am

Salary Range: $16.00 - $24.00 per hour, based on skill and experience level.

GENERAL SUMMARY OF DUTIES: To provide support to administrative office staff assuring a smooth departmental work flow. Responsible for performing daily tasks such as sorting mail, answering phone and routing incoming calls, filing, copying, data entry, and other similar duties, using a computer terminal. Relieves office staff of clerical work, and minor administrative and business detail.

ESSENTIAL FUNCTIONS:

• Answer, screen, and forward calls, providing information and taking messages
• Interact with all levels of management
• Make bank deposits when needed
• Prepare check logs
• Meet and greet visitors entering the office, determine the nature or purpose of visit, and direct or escort them accordingly
• Compose and prepare routine correspondence
• Create and maintain spreadsheets and reports
• Keep reception area neat
• Keep conference room clean and neat for meetings
• Collect, sort, distribute, and prepare mail and courier deliveries
• Back up for other assistants
• Determine appropriate direction for business inquiries
• Daily filing and retrieving of files
• Printing purchase orders and other supporting documentation for Accounts Payable staff
• Prepare materials for meetings as required
• Maintain organized filing systems
• Arrange conference calls
• Complete a variety of special projects
• Perform other duties as assigned

EDUCATION/REQUIREMENTS:

• High School Diploma
• Associates Degree preferred
• 2+ years of administrative experience
• 1-2 years of customer service/customer relations experience

KNOWLEDGE:

• Knowledge of policies and procedures.
• Knowledge of Microsoft Word, Word Perfect, Excel, PowerPoint skills, QuickBooks, computer systems, programs and spreadsheet applications.
• Knowledge of medical terminology preferred.

SKILLS:

• Skill in gathering and reporting claim information.
• Strong verbal, interpersonal and written communication skills required.
• Skill in solving utilization problems.
• Skill in written and verbal communication and customer relations.

ABILITIES:

• Ability to work with effectively with executive offices, medical staff and external agencies.
• Must be able to work in a fast paced environment and be client service oriented.
• Ability to identify, analyze and solve claim problems.
• Must be self-motivated, have excellent organizational skills, good judgment skills and a team player.

PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.

ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Occasional overtime, evening and/or weekend work.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

BENEFITS:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.