About Us :
Our new Springhill Suites hotel is now seeking friendly organized and customer-focused Hotel Front Desk Agents to join our team! As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional stay experience.
Job Summary :
Were looking for a highly skilled and courteous Front Desk Agent to manage guest check-ins / outs handle room assignments and provide exceptional customer service. If you have excellent communication skills a warm smile and a passion for hospitality wed love to hear from you!
Responsibilities :
Greet guests handle check ins / outs and assign rooms
Manage room keys ID verification and ensure secure transactions
Answer phone calls respond to emails and resolve guest inquiries
Process payments handle billing and keep accurate records
Provide information on hotel services amenities and local attractions
Collaborate with other departments to ensure seamless guest experiences
Maintain the front desk areas cleanliness and organization
Follow hotel policies procedures and safety protocols
Requirements :
Excellent communication interpersonal and problem-solving skills
Shifts consist of 3p-11p and 4p-10p flexible schedule with weekend availability
Basic computer skills
High school diploma or equivalent required
What We Offer :
Competitive hourly rate ($16-$17 / hr.)
24-36hrs / week
Comprehensive benefits package (medical dental vision)
Paid time off accrual
Opportunities for career growth and development
A dynamic and supportive work environment
How to Apply :
If youre passionate about delivering exceptional guest experiences please submit your application including your resume and a cover letter to
We cant wait to welcome you to our team!
Required Experience :
Unclear Seniority
Key Skills
Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 16 - 17
Front Desk Agent • Fargo, North Dakota, USA