Account Renewals Specialist

Job Description

Job Description

The Account Renewals Specialist will be responsible for managing the contract renewal process for a portfolio of existing customers. This role focuses on maintaining strong customer relationships, securing timely renewals, and identifying opportunities to optimize account value. Success in this position requires strong communication skills, organization, and the ability to influence customer decisions with confidence and professionalism.

This position is 100% in-office located in Reno, NV.

Key Responsibilities

• Manage the complete renewal cycle for assigned accounts, ensuring timely and accurate contract execution.
• Communicate proactively with customers to review upcoming expirations, pricing, contract terms, and renewal options.
• Build positive, long-term customer relationships that support high retention rates.
• Assess account health and identify potential risks, escalating concerns as needed.
• Collaborate with internal teams—Sales, Customer Success, Finance, and Legal—to streamline renewal processes.
• Maintain accurate account records, renewal forecasts, and activity logs in the CRM system.
• Identify upsell or cross-sell opportunities and engage appropriate teams to support growth.
• Achieve or exceed retention and renewal targets.

Requirements

Required :

Preferred :