Customer Service Coordinator

Customer Service Coordinator

At Tenneco, we don't follow industry standards; we set them, and we don't settle for being best-in-class because we hustle to be better than best-in-class. Whether it's our Core Values radical candor, simplify, organizational velocity, tenacious execution and win or our Get Stuff Done (GSD) mindset, we're determined to become the most trusted partner and best manufacturer and distributor to the transportation industry. With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we're all about getting stuff done, so we can win. Here, you'll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you're ready to break boundaries, deliver results, and enjoy the ride along the way, you'll thrive here.

This position monitors and controls outbound inventory and coordinates schedules to meet shipping requirements needed to satisfy customer orders. They are responsible for planning, controlling, and distribution to support operations requirements. This position is also responsible for contributing to a safe workplace and minimizing negative impacts by complying with the EHS policies, procedures, work instructions outlined in the EHSMS Training Assessment for this position.

Essential Duties And Responsibilities :

• Liaison between customers and plant production to ensure fulfillment of customer requirements.
• Monitor customer EDI to ensure data accuracy
• Provide shipping schedule to the team
• Monitor, control, and adjust inventory as needed
• Access customer portals, Provides direction and support to the Shipping and Receiving Process Technicians.
• Work with quality to ensure that parts shipped are meeting customer requirements
• Escalate to the customers crisis team and sales and communicate any potential issues
• Manage SAP transactions and check that process are followed
• Monitor past dues and help to provide a recovery plan
• Lead monthly inventory cycle counts for outbound material
• Work closely with material planning to ensure that parts arrived on time
• Control and process customer returns
• Review and respond to any SPPS
• Help coordinate Service orders. Check that built plan is aligned with customer requested ship dates
• Ensure that Ontime delivery KPI's are updated on time

General Duties :

Job Requirements :

Education : Bachelor's degree in materials management or equivalent is preferred.

Experience : Strong SAP user experience preferred. A minimum of four years materials management, scheduling, purchasing or related fields. Must have previous experience or training on a personal computer and utilize MS Office with emphasis on Excel. Ability to work well with customers, outside suppliers, intragroup suppliers and various internal company personnel. Well organized; able to manage a great deal of detailed information in a timely manner. Able to meet schedule demands for a large variety of complex situations.

Physical And Mental Demands :

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities