General Manager

Come join the fastest growing cookie franchise in the nation! Crumbl is a tech-savvy bakery with a weekly rotating menu that is sure to appeal to all kinds of cookie preferences and cravings! With a crew of 20+ employees, the position of general manager is busy, but very rewarding. The general manager will be supported by 4+ shift leads to ensure all shifts are running smoothly and that we are delivering to Cincinnati the world's best cookies!

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional finance skills, and strong leadership qualities. The noteworthy general manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.

Requirements:

• Open availability (can be available for morning, day, or evening shifts as needed).
• Required 30-40 hours a week (more if needed on busy weeks and/or staff call-outs).
• 1 year of leadership/management experience, supervising at least 10-20 employees.
• Must work well in fast-paced, high pressure situations and environments.
• Must be 18 years or older and authorized to work in the United States.
• Must have a valid license and working car.
• Willing and able to complete the Ohio Food Safety Certification.
• Must be able to lift up to 50 lbs.
• Must be able to stand for 8-10 hours at a time.
• Good knowledge of different business functions.
• Strong leadership qualities.
• Motivated and proactive.
• Excellent communication skills.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.
• Reliable transportation.
• Must be willing and ready to work extra hours to ensure the smooth running of the store.
• Must love cookies!!

Benefits:

• Performance bonuses paid quarterly.
• Store closed every Sunday!
• Closed on Thanksgiving and Christmas.
• Early close on some other holidays.
• 50% employee discount on cookies.
• Free cookie every shift!

Responsibilities:

You will be responsible for the day-to-day operations and assure high quality of a fast-paced, very high-volume bakery. Changing cookies each week requires planning and preparation to ensure a smooth transition. Crew members need to be carefully scheduled based on skills and production needs. You will need to know how to operate every part of the store including, scratch dough mixing, balling cookies, baking, dressing, catering, and all technology. Crumbl is a tech bakery after all, so we use apps for everything! Don’t worry we will give you all the baker training you need and will add it to your food service manager experience. Importantly, the management team will work alongside store owners to help create, recruit, and build the ideal crew and culture.

More duties as follows, but not limited to:

Customer Experience

• Drive world-class customer service expected from a high-profile brand.
• Resolve any and all customer complaints.
• Provide additional Customer Experience training to crew members as needed to ensure we are providing the best in-store experience possible!
• Assure Crew greets each customer with “Welcome to Crumbl”.

Kitchen Management

• Supervise and forecast production of Crumbl Cookies in accordance with quality standards, recipes and operating standards.
• Set strategy for weekly cookie transition and production change over.
• Keep store in perfect compliance with Crumbl HQ rules and guidelines/Operations Manual.
• Optimize all activities to increase profit and reduce waste and loss.
• Ensure the open bakery is always clean and appealing to customers.
• Resolve baking and production issues.
• Keep store organized at all times.
• Adhere to food safety practices.
• Provision store with all necessary supplies and ingredients, anticipating demand and challenges with a weekly rotating menu.

Crew Management

• Communicate daily with Crew via Slack.
• Managing crew schedules of 15+ people in When I Work.
• Cross train Crew on all positions.
• Qualify crew on specific skills.
• Mentor and train future shift leads.
• Maintain safe, sanitary, lawful working environment according to all applicable laws and regulations.
• Influence crew culture to create a positive, uplifting workplace where all employees feel welcome and happy to be at work.
• Recruit, interview, and hire employees—plan and help manage seasonal labor changes

Administration

• Assisting with cash handling policies.
• Ordering Office Supplies as needed.
• Printing Weekly Signage.
• Trouble shooting Crumbl Tech/POS system.
• Execute any Corp marketing campaigns.
• Work with store owners to enforce and create store policies and practices

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.