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Systems Administrator
Systems AdministratorPalermo Villa, Inc. • Milwaukee, WI, US
Systems Administrator

Systems Administrator

Palermo Villa, Inc. • Milwaukee, WI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Who You’ll Work For…

While most companies that sell pizza have no real connection to Italy, Palermo’s passion for food and family reaches all the way back to the country where pizza was born. “Papa Palermo” carried cherished recipes from Sicily to America!

Innovation is at the heart of who we are. We use an entrepreneurial, forward-thinking approach, resulting in high-quality products that are consistently recognized by both the industry and consumers.

Our commitment to quality has made Palermo’s a leader in private label frozen pizza and contract manufacturing—supported by a modern IT environment that keeps our 24 / 7 production running smoothly.

Perks…

  • 20 free pizzas per month (Yes! That's right!)
  • Paid Time Off + a Floating Holiday of your choice
  • Comprehensive benefits package (medical, dental, vision, life)
  • 401(k) & Roth with company match, fully vested the 1st of the month after hire
  • Opportunities for training, professional growth, and advancement
  • Work in a state-of-the-art food manufacturing environment
  • Join a team that values innovation, collaboration, and continuous improvement

Where You’ll Work…

You’ll be based 100% on-site at our Canal Street facility , located in the historic Menomonee River Valley.

Our campus includes :

  • A state-of-the-art manufacturing facility
  • On-site bakery producing best-in-class pizza crust
  • Robotic packaging equipment
  • A 24-hour shipping and receiving operation
  • Modern office and collaboration spaces

    • This role requires regular shop-floor presence in hot, cold, or noisy production environments , and may include occasional use of ladders or lifts.

    What You’ll Do…

    In this hands-on technical role, you will help maintain a secure, high-performing IT infrastructure that supports a fast-paced, 24 / 7 manufacturing operation. Key responsibilities include :

    Systems Administration & Infrastructure

  • Support the management of servers, applications, and network services to ensure 24 / 7 operational uptime.
  • Deploy, monitor, update, and troubleshoot Hyper-V virtual servers and business-critical applications.
  • Administer Active Directory, Entra ID, Group Policies, RDS, Intune, and core Microsoft 365 tools.
  • Assist with DHCP, DNS, wireless access points, switching, and firewall-related tasks.
  • Monitor infrastructure health and respond to real-time alerts.

    • Backup, Restore, & Disaster Recovery

  • Assist with backup administration and restoration activities using modern data management tools.
  • Support annual disaster recovery planning and testing, including Azure-based capabilities.

    • Security

  • Apply patches and updates to prevent security incidents.
  • Monitor system activity for suspicious behavior or potential threats.
  • Assist with incident response procedures and security risk analysis.
  • Support access controls, ACL updates, and alignment with security policies.

    • Application Support

  • Act as administrator / SME for key business applications such as Korber One / HighJump, Salesforce, Power Apps, and Power Automate.
  • Partner with team members to support additional third-party systems as needed.

    • Service Desk Support

  • Provide Tier III escalation support when complex issues arise.
  • Participate in the after-hours on-call rotation.
  • Assist junior team members with troubleshooting and project work.

    • What You Bring…

  • 5+ years of experience as a high-level help desk administrator or similar IT infrastructure role.
  • BS / MS in Computer Science, Engineering, IT—or equivalent relevant experience.
  • Experience with Hyper-V, Windows Server 2012+, System Center VMM, Microsoft 365 hybrid deployments, and Azure preferred.
  • Moderate understanding of networking (TCP / IP, DNS, DHCP, VLANs, VPN, ACLs, wireless).
  • Experience with any of the following a plus : Korber One / HighJump, Bepoz, Aptean EAM, Salesforce, Intune, Defender for Endpoint, NinjaRMM, Teams Rooms, JAMF, Soti, AirWatch, Apple Configurator.
  • Strong documentation, communication, troubleshooting, and analytical skills.
  • Ability to lift up to 50 lbs and work in hot / cold / noisy environments as needed.
  • Ability for infrequent travel to other site locations.

    • Why You’ll Be Successful…

  • You’re a proactive problem-solver who thrives in a fast-paced environment.
  • You have a strong sense of urgency and ownership over system uptime.
  • You communicate clearly with both technical and non-technical team members.
  • You enjoy digging into issues, documenting solutions, and continuously improving processes.
  • You take pride in supporting a mission-critical IT environment that keeps the entire organization operating.
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