Client Associate
At Goetzman Nau Financial Partners our collaborative team caters to our clients with a high level of care and specialized support. As our team grows, we are seeking a Client Associate who aligns with our vision and values. Additionally, the ideal candidate has a positive attitude, is organized and is a strong communicator. Are you ready? Let's uncover the possibility of working together.
Essential Duties and Responsibilities
- Service daily client inquiries over the phone and in-person, including scheduling meetings and greeting clients
- Work both independently and within a dynamic team environment to provide administrative support to the financial advisors and branch office
- Open new client accounts, process money movement, and research information as needed
- Ensure client paperwork and documentation is accurate prior to submission and processing Follow up to ensure accurate completion
- Prepare various business summary reports and client-specific reporting as needed for review by the financial advisor
- Create and maintain records and files utilizing Client Relationship Management (CRM) software
- Actively engage in available training / cross-training and educational and / or professional development opportunities to remain current on industry policies and procedures
- Performs other duties and responsibilities as assigned
Knowledge, Skills, and Abilities
Knowledge of
Company's working structure, policies, mission, and strategiesGeneral office practices, procedures, and methodsBasic investment concepts, practices and procedures used in the securities industryFinancial markets, products and industry regulationsSkill in
Client Relationship Management (CRM) softwareMicrosoft OfficeEffective communication (in-person, virtual, phone and mail)Ability to
Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databasesAnalyze and research account informationOrganize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environmentTake initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concernsProvide a high level of customer service in a calm and professional mannerUse mathematics sufficient to process account and transaction informationUse appropriate interpersonal styles and communicate effectivelyWork both independently and as part of a teamProvide a high level of customer serviceGoetzman Nau Financial Partners and its employees are independent contractors with respect to Raymond James; not employees of Raymond James. The term "Raymond James" includes, but is not limited to Raymond James Financial Services, Inc. ("RJFS") and Raymond James Financial Services Advisors. Inc. ("RJFSA") as affiliates.
Education
Bachelor's (Required)Work Experience
General Experience - 3 to 6 yearsCertifications
None RequiredTravel
Less than 25%Workstyle
ResidentAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to :
Grow professionally and inspire others to do the sameWork with and through others to achieve desired outcomesMake prompt, pragmatic choices and act with the client in mindTake ownership and hold themselves and others accountable for delivering results that matterContribute to the continuous evolution of the firmAt Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.