End User Support - Level 1

Title : Level 1 IT Support

Location : Onsite in Lemont, Illinois

Type : contract

Pay Rate : $20 / hr

This onsite position focuses on Tier 1 support for user accounts, computer access, and general IT assistance. The right candidate will be personable, responsive, and technically versatile — someone who can troubleshoot Windows and macOS issues, manage JAMF enrollments, and keep user access and account provisioning running smoothly. It’s a great opportunity to support a high-profile scientific research environment while building enterprise support experience.

Skills / Experience :

• 2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders
• Strong verbal and written communication skills
• Strong testing and troubleshooting skills to identify process bottlenecks
• Self-starter and a team player
• Hands-on knowledge using ticketing software (eg. ServiceNow)

This position is eligible for Medical, Dental, Vision