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Business Operations Manager - Production (Contract, Fractional)
Business Operations Manager - Production (Contract, Fractional)Lilt • Denver, CO, US
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Business Operations Manager - Production (Contract, Fractional)

Business Operations Manager - Production (Contract, Fractional)

Lilt • Denver, CO, US
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Fractional Production Operations Manager

AI is changing how the world communicates and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtuesWork Together, Win Together; Find a Way or Make One; Quicker Than They Expect; Quality Is Job 1guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI.

LILT is seeking a fractional Production Operations Manager to strengthen day-to-day translation production, drive continuous improvement, and support production workflows. This is a contractor role focused on measurable operational outcomes across cost, quality, and delivery speed.

Role Summary

  • Scope : Own targeted production projects and improvements across Contribution Margin, On Time Delivery, and Quality. Stand up lightweight programs and cadences that scale.
  • Time : 1020 hours per week. Fractional contractor.
  • Purpose : Deliver short-cycle operational wins, reduce defects, and improve throughput using data, process rigor, and AI-augmented workflows.

Key Responsibilities

  • Production Performance : Monitor and improve contribution margin, on-time delivery, and quality for priority accounts and workflows. Run weekly production reviews with clear inputs, metrics, and follow-ups.
  • Team Enablement : Document and train Production Team on new and improved tools and processes, ensuring demonstrable understanding of the process. Change managementensure adoption of new tools & processes, leveraging data and engagement / communication skills to ensure broad rollout across the organization.
  • Process Design and Optimization : Map current-state workflows, identify bottlenecks, and implement defect-prevention and zero-touch / zero-defect practices. Lead Six Sigmastyle problem solving, root cause analysis, and standard work creation.
  • Agentic Production Enablement : Partner with BizOps and Production to operationalize agentic workflows. Coordinate experiments, prompt iterations, and acceptance criteria into production-facing SOPs.
  • Program and Project Management : Convert ambiguous goals into defined projects with timelines, owners, and success criteria. Drive cross-functional teams to achieve these goals, proactively communicating progress, risks, and decisions needed to key stakeholders.
  • Quality and Risk Management : Establish proactive checks and automated controls where feasible. Ensure corrective actions are verified and sustained.
  • Data and Reporting : Pull and analyze operational data using SQL. Build lightweight dashboards or views for weekly and monthly operating rhythms.
  • Cross-Functional Coordination : Facilitate handoffs with Production, Talent Management, Revenue Operations, and BI. Keep comms tight and outcomes transparent.
  • Required Experience

  • 5+ years in Translation Operations or Production within Language Services, including hands-on familiarity with linguist workflows, Quality Assurance, and delivery at scale.
  • Demonstrated Six Sigma or continuous improvement expertise in a tech-forward environment.
  • Strong SQL and data fluency. Able to self-serve analyses and validate results.
  • Project and program management in cross-functional settings with clear outcome tracking.
  • Nice To Have

  • Experience with AI-augmented or agentic production flows, prompt iteration, or human-in-the-loop QA.
  • Familiarity with production KPIs and weekly operating cadences in BizOps-style orgs.
  • Comfort with Google Sheets, Looker Studio, Jira, and similar tools used across BizOps and Production.
  • Engagement Details

  • Contract, fractional : 1020 hours per week
  • Location : Remote
  • Reporting : BizOps, with close alignment to Production leadership
  • Compensation : Hourly rate commensurate with experience
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