Customer Support Specialist

Customer Support Specialist

Job Title : Customer Support Specialist Location : Washington, DC Job Type : Full-Time

Job Overview

We are seeking a dedicated and compassionate Customer Support Specialist to join our dynamic team. In this role, you will be responsible for providing top-tier customer service, addressing inquiries, and resolving issues to ensure a positive experience for our clients. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for helping others.

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Troubleshoot and resolve issues while providing clear explanations to customers.

Maintain accurate records of customer interactions and transactions in the CRM database.

Identify trends in support requests to help improve the overall customer experience.

Collaborate with other departments to escalate complex issues and ensure timely resolutions.

Conduct follow-ups with customers to ensure their issues have been resolved satisfactorily.

Skills, Knowledge and Expertise

High school diploma or equivalent; Bachelor's degree preferred.

Proven experience in a customer service or support role.

Excellent verbal and written communication skills.

Strong problem-solving abilities with a customer-centric approach.

Ability to work independently and as part of a team in a fast-paced environment.

Proficiency in using customer support software and CRM systems.

Benefits

Opportunities for professional growth and career advancement.

Comprehensive training to support your role and skill development.

Collaborative and inclusive work environment.

Paid time off, including holidays and vacation days.

About Swipe Say Easy

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.