Creator Account Manager

Creator Account Manager

About Impact.com : Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, Impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning productsPerformance (affiliate), Creator (influencer), and Advocate (customer referral)unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, Impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oral, and Fanatics, rely on Impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at Impact.com : This individual will work with our brands and assist with creator recruitment, engagement, and growth strategies for a brand's Creator Community, ensuring a vibrant and active network.

What You'll Do :

• Develop and implement strategies for Creator clients to attract creators who are aligned with brand goals.
• Manage a book of dedicated Performance Creator clients.
• Identify and target hundreds to thousands of creators to join a brand's campaign / program by leading a 360 Creator recruitment effort with the help of colleagues when needed.
• Create and execute incentive programs, including gifting, flat fees, performance-based rewards, exclusive offers, and more.
• Collaborate closely with domestic and overseas internal teams, including community support, sales, product, marketing, and client success, to align creator community and affiliate strategies with overall business goals.
• Partner with clients to tailor affiliate community strategies to their unique needs.
• Manage and support execution at scale, from casting through reporting of campaigns and brand accounts.
• Lead + oversee kick-off calls and respond to client emails.
• Review and recommend qualified influencers based on brand requirements such as follower count, location, niche, affiliate performance, and audience demographics.
• Monitor budgets and program timelines to ensure our revenue goals and client deadlines are met.
• Review influencer content to ensure they meet the requirements set in the brief and are free of spelling and grammar errors.
• Provide excellent customer service and expertise, ensuring both the clients and creators are happy and impressed with our services.
• Identify upselling opportunities and communicates to senior client leadership.
• Responsible for understanding and formatting metrics to be analyzed to optimize future campaigns.
• Strategize content creation and casting to make sure campaigns are on trend and relevant to the current social media landscape.
• You are the go-to person for junior team members who can tap into your knowledge base and you mentor them.
• Provides training to junior team members on creator programs, assign tasks to them, and oversee their execution, schedule performance feedback sessions.

What You Bring :

Salary Range : $108K-$120K OTE potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

Benefits and Perks : At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

Impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy / maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.