Corporate Customer Service Rep (E-Commerce / Data Analytics)Eagle Promotions • Las Vegas, NV, US
Corporate Customer Service Rep (E-Commerce / Data Analytics)
Eagle Promotions • Las Vegas, NV, US
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Monitor order flow and troubleshoot issues in Shopify, Marketfuel, ShipStation, and other e-commerce systems. Manage customer support tickets in Zendesk; update categories and maintain ticket accuracy. Create and update online order forms in JotForm; add or update store items as needed. Process and track orders, invoices, and account details in ERP / accounting systems. Reconcile data and support reporting using FileMaker and other internal tools. Pull and analyze data from various systems to support client and internal reporting needs. Build or update basic dashboards and visual reports using Power BI and advanced Excel. Identify trends and opportunities for improvement related to order flow, production timelines, store performance, and client activity. Maintain data accuracy and integrity across all platforms. Collaborate with purchasing, warehouse, production, and finance teams to support smooth operations. Assist with resolving order delays, product questions, and fulfillment issues. 1–3 years of experience in corporate customer service, e-commerce operations, account support, purchasing, or related fields. Proficiency with data analytics tools, including Power BI (required or strongly preferred) and Advanced Excel (pivot tables, VLOOKUP / XLOOKUP, formulas). Experience using : ERP systems, ShipStation, Zendesk, Marketfuel, JotForm. Strong written and verbal communication skills. Highly organized, detail-oriented, and able to manage multiple priorities. Analytical mindset with the ability to interpret data and support decision-making. Ability to learn new systems quickly and work in a fast-paced environment.
Corporate Customer Service Representative – E-Commerce & Data Analytics
We are seeking an entry-level to associate-level Corporate Customer Service Representative with e-commerce operations and data analytics experience to support our business clients through order workflow management, customer support, and digital store coordination. This position requires someone who can work comfortably in a professional office environment, manage detailed information across multiple systems, and analyze data trends using tools like Power BI and advanced Excel.
This is not a retail or call center role. It is an office-based position supporting corporate accounts in a fast-paced environment.
Key Responsibilities
Client Support & Account Management
- Provide timely and professional support to corporate clients, addressing order questions, timelines, and basic escalations.
- Manage the order lifecycle—from online order placement through production, shipping, and delivery.
- Maintain accurate client notes, updates, and communication logs.
E-Commerce Platform & System Management
Data Analytics & Reporting
Cross-Functional Coordination
Qualifications
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