Social Services Assistant - StreetConnect

Job Title : Social Services Assistant (SSA) I

Reports to : Program Manager

Status : Non-exempt

Grade : A02

Salary : Dependent on Qualifications

Position Summary :

The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs.

Essential Duties & Responsibilities :

• Safely operate shuttle vehicles to transport passengers to and from designated locations.
• Assist passengers with boarding and exiting the shuttle.
• Supports the shelter team in the coordination of shelter services.
• Assists in and coordinates transportation if needed.
• Assists in directing new residents to their assigned spaces.
• Provides shelter residents with an orientation of the shelter facility.
• Maintains good rapport with residents to facilitate a safe and comfortable environment.
• Maintains accurate resident counts and files documentation.
• Communicates directly with supervisor, security personnel, and other staff.
• Performs once-a-day daily check-ins with residents.
• Monitors all spaces and conducts daily room and bed checks.
• Arrange room or dorm cleaning between clients and staff.
• Arranges linen exchange between clients and staff.
• Liaison for food delivery.
• Enforces resident policies and procedures.
• All other duties as assigned.

Qualifications :

To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred.

The requirements listed represent the knowledge, skills, and abilities required.

Other Requirements :

The responsibility of all Heading Home employees includes the following :

This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.

8 : 30 AM - 4 : 30 PM