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Receptionist/SWBD Operator
Receptionist/SWBD OperatorTX Assoc of School Boa • Austin, TX, US
Receptionist / SWBD Operator

Receptionist / SWBD Operator

TX Assoc of School Boa • Austin, TX, US
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  • [job_card.full_time]
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Job Description

Job Description

Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students.

We feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. And our passion for education and learning doesn’t end there. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You’re likely beginning to see why we’ve been regularly named by Austin Business Journal as a Top Ten Best Places to Work!

TASB offers competitive pay, rich benefits (including retirement matching of 2 : 1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote work options, flexible schedules, and more.

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!

About You

As the main Receptionist / Switchboard Operator and part of the Facilities team, you will be responsible for providing excellent customer service to TASB's members, employees, guests, and vendors by answering and routing incoming calls plus greeting and directing guests. This is an onsite role requiring the selected candidate to work at our North Austin headquarters M-F.

A Typical Day

  • Answer a multi-line phone system in a professional, friendly, and timely manner. Enter / log calls into system.
  • Greet and direct guests, vendors, job applicants and other visitors.
  • Assist Facilities and other departments as needed with administrative support, data entry, answering calls, scanning, filing, and other assigned duties.
  • If you’re still reading, we’d love to meet you!

How You’ll Make an Impact

  • Route incoming calls to appropriate departments or persons.
  • Greet and direct guests, vendors, job applicants and other visitors.
  • Assist in maintaining the physical security of the building and respond appropriately to emergency events and situations.
  • Assist Facilities and other departments as needed with administrative support, data entry, answering calls, scanning, filing, and other assigned duties.

    • Skills For Success

  • High School Diploma or Equivalent. Previous customer service experience required.
  • Must have excellent phone etiquette and customer service skills; data entry; typing; ability to handle and prioritize multiple tasks; work under pressure and maintain a professional demeanor when the unexpected happens, especially in emergency or hostile situations. Required experience / education.
  • Proficient with Microsoft Office products, web-based applications, and other online resources. Good oral and written communication skills.
  • Must be able to lift 25 lbs.

    • The TASB Difference

  • Enjoy competitive pay and rich benefit offerings.
  • Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
  • Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
  • Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more.
  • Work alongside transparent leaders with an open and consistent feedback approach.
  • Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

    • Posting Notices

  • The health and safety of our employees and members, is our top priority. We have implemented safety measures to prevent the spread of COVID-19 in our facilities including incentivizing vaccines, requiring masks in all common areas in the building, and optional risk-based testing strategies.
  • The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law : race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.
  • This position does not qualify for visa sponsorship.
  • Any job offer is contingent upon receipt of results of a satisfactory background check

    • #LI-Onsite

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