Director of Wellness

Ambiance at Maitland -

JOB TITLE: Wellness Director

DEPARTMENT: Resident Care

REPORT TO: Executive Director

SUMMARY

The Wellness Director is responsible for leading and managing all aspects of resident health and wellness within the assisted living community. This includes overseeing clinical operations, directing the resident care department, supervising and scheduling care staff, and ensuring compliance with state and federal regulations. Key responsibilities also involve medication management—such as ordering, setup, and administration—along with promoting a culture of wellness throughout the community. Additionally, the role encompasses departmental budget management and payroll oversight to maintain efficient, cost-effective operations.

RESPONSIBILITIES

CLINICAL AND WELLNESS OVERSIGHT

· Direct day-to-day wellness operations, including nursing and direct care services.

· Ensure timely resident assessments, individualized Plans of Care, ongoing follow-up, and accurate documentation.

· Oversee medication management: ordering, setup, administration, reconciliation, and documentation.

· Maintain medication room safety and organization (e.g., locked door at all times); coordinate with pharmacy on medications brought from home.

· Respond promptly to resident health concerns, coordinate care with physicians and other healthcare providers.

· Lead fall prevention initiatives, incident response, and reporting protocols.

· Review and complete incident reports for residents and staff; track and trend incidents, conduct investigations, and report to state agencies as required.

· Audit resident records to ensure adherence to community policies/procedures and all regulatory components; maintain documentation (assessments, incident reports, medication records, and care staff assignments).

· Participate in daily stand-up meetings when on site; collaborate closely with Memory Care leadership (Director of Memory Care/ADON).

STAFF LEADERSHIP AND SHEDULING

· Recruit, onboard, train, and supervise wellness team members (nurses, medication technicians, caregivers).

· Deliver department orientation and ongoing in-services; provide coaching, development, and performance evaluations.

· Create/manage staff schedules to ensure adequate coverage; oversee call-offs and PTO requests.

· Support licensed staff in maintaining contact with physicians to facilitate coordinated care.

REGULATORY COMPLIANCE AND QUALITY ASSURANCE

· Maintain compliance with Florida AHCA regulations and all applicable federal/state laws, including OSHA and infection control standards.

· Prepare for and participate in inspections, surveys, and audits; serve as the nursing services representative for the Quality Assurance program.

· Safeguard personal health information (PHI) according to privacy regulations; apply minimum necessary access standards.

· Observe Residents’ Rights and all community policies and procedures.

BUDGET, PAYROLL AND WORKFORCE MANAGEMENT

· Manage the wellness department budget in collaboration with the Executive Director.

· Monitor expenditures; identify cost-saving opportunities without compromising care quality.

· Approve and track payroll; ensure accuracy and timely submission.

· Analyze staffing costs; adjust schedules to remain within budget parameters.

· Provide 24/7 community clinical support and intervention for emergencies and urgent concerns (including night on call).

RESIDENT AND FAMILY ENGAGEMENT

· Serve as the liaison among residents, families, and healthcare providers; communicate updates and care decisions proactively.

· Educate residents and families on wellness programs, care plans, and health resources.

· Champion wellness initiatives supporting physical, emotional, and social well-being.

· Support a culture where business decisions and employee engagement contribute to top-line revenue and occupancy.

GENERAL JOB EXPECTATIONS

· Model the community’s hospitality pillars in every interaction (warm greetings; courteous respect; anticipating needs; timely, enthusiastic responses; accountability; making others feel valued; embracing differences; asking “Is there anything else I can do for you?”; professionalism; attention to detail).

· Serve as Manager on Duty as assigned by the Executive Director.

· Assist in managing open Workers’ Compensation claims as directed.

· Assure resident safety; identify and report safety hazards and emergency situations; follow established procedures.

· Maintain confidentiality of residents and community information.

· Follow written and oral directions, complete assignments timely, accurately, and thoroughly.

· Attend assigned in-services; participate in interdisciplinary and community meetings.

· Collaborate consistently with residents, co-workers, physicians, families, consultants, and ancillary providers.

· Maintain professional appearance (clean, neat uniform); demonstrate punctuality and dependability; comply with attendance policy.

· Understand and follow the employee handbook; ensure compliance with all applicable regulations within scope of control.

· Observe infection control procedures and all community policies and procedures.

· Accept assignments, instructions, and corrective feedback professionally through the established chain of authority.

· Perform other related duties as assigned, in an effective, timely, and professional manner.

ADDITIONAL RESPONSIBILITIES

· Monitor effectiveness across all areas of the direct care department, review systems, scheduling, financial controls, medical recordkeeping, and reporting.

· Maintain the organization and safety of the Medication Room; ensure door remains locked; coordinate with pharmacy on any externally sourced medications.

· Ensure staffing requirements are met; escalate staffing concerns to the Executive Director as needed.

· Collaborate with the Program Director to develop strategies that improve direct care services and overall performance.

· Conduct prospective resident interviews; complete pre-placement assessments, service plans, and obtain medical records; communicate specific care instructions to caregiving staff.

· Perform other duties assigned by the Executive Director to fulfill the philosophy, goals, and objectives of the department.

· Provide night-time on-call coverage.

QUALIFICATIONS AND REQUIREMENTS

EDUCATION AND LICENSURE

· Current Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in the State of Florida.

· Bachelor’s degree in nursing or related field preferred; equivalent experience considered.

· Valid CPR certification required.

EXPERIENCE

· Minimum 3–5 years of experience in senior living, long-term care, or healthcare management.

· Demonstrated knowledge of Florida assisted living regulations and best practices.

· Experience in staff leadership, budgeting, payroll systems, and electronic health records (EHR).

SKILLS AND COMPETENCIES

· Strong leadership, interpersonal, and communication skills (written and verbal).

· Ability to analyze operational and financial systems and develop improvement plans.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with HRIS and EHR systems.

· Ability to establish and maintain professional relationships across all levels of staff and external partners.

LANGUAGE AND MATHEMATICAL SKILLS

· Ability to read, interpret, and respond to technical journals, financial reports, and regulatory documents.

· Skilled in preparing professional reports and presentations.

· Ability to calculate figures and percentages accurately.

PHYSICAL REQUIREMENTS

· Ability to lift up to 100 lbs. with assistance occasionally; carry up to 50 lbs. occasionally.

· Push/pull up to 100 lbs. with assistance occasionally.

· Frequent standing, walking, and sitting; occasional climbing, bending, twisting, and reaching.

· Good vision, hearing, and speech required.

· Light work: exert up to 20 lbs. occasionally and/or negligible force frequently.

PROFESSIONAL BEHAVIOR

· Ability to maintain composure and professionalism when interacting with individuals (residents, family members, staff, etc.) who may be discourteous, tactless, demanding, verbally and/or physically threatening or abusive, angry or hostile, emotionally vulnerable or mentally ill, vulgar, and mean-natured.

· Ability to maintain personal emotions and behaviors to uphold residents’ rights and respond with respect and dignity.

ENVIROMENTAL AND SAFETY REQUIREMENTS

· You must use protective equipment and follow proper safety and emergency protocols.

· Observe infection control procedures and OSHA standards.

· Ability to work in an assisted living environment and travel as required, access to a private vehicle for business use.

ADDITIONAL CONDITIONS

· Completion of Post-Hire Health Questionnaire upon offer.

· TB test results within 7 days of employment (previous results cannot be older than 6 months; chest X-ray valid for 2 years).

· Criminal background clearance required prior to start date