Human Resources Customer Service RepresentativeRandstad USA • Altamonte Springs, FL, United States
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Human Resources Customer Service Representative
Randstad USA • Altamonte Springs, FL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Education : Bachelor’s Degree OR Associate’s Degree + 2 years of additional relevant experience. Experience : Minimum 2 years of experience in a Contact Center or Human Resources environment. (Candidates with experience in both are highly preferred). Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Strong web navigation and computer literacy. Excellent written / verbal communication (spelling, grammar, and punctuation). Ability to prioritize multiple projects under tight deadlines. Work Hours : Schedules vary based on availability. Shifts will fall between the hours of 8 : 00 AM – 6 : 00 PM (e.g., 8-5, 8 : 30-5 : 30, or 9-6). Dress Code : Business-appropriate attire is required for the office and while on camera.
Be the Voice of Support for Our Team
Are you a problem solver with a background in Human Resources or high-volume Contact Centers? We are looking for empathetic, quick-thinking professionals to serve as "First Responders" for our employees.
In this role, you will be the first point of contact for employees navigating their work life—from Annual Enrollment and benefits questions to payroll and data management. If you have a passion for helping people and the ability to remain calm under pressure, we want to hear from you.
What You Will Do
As an HR Customer Service Representative, you will handle high-volume inbound inquiries, analyzing employee needs to provide accurate resolutions or escalate complex issues.
- Serve as the Expert : Act as the primary resource for inquiries regarding payroll, benefits, and employee data.
- Solve Problems : Research federal, state, and local regulations to resolve issues of moderate complexity.
- Provide World-Class Service : De-escalate stressful situations with patience and superior communication skills.
- Manage Data : Utilize systems (knowledge of PeopleSoft is a plus!) to document cases and maintain strict confidentiality.
- Support Annual Enrollment : Play a pivotal role in supporting our team during our busiest season of the year.
What We Are Looking For
The Ideal Candidate : You possess a unique blend of administrative precision and customer service warmth. You are comfortable working in a fast-paced environment and can type 50+ WPM while navigating multiple screens.
Required Education & Experience :
Required Skills :
Schedule & Logistics
To ensure we are fully available to support our employees, this position is 100% Onsite .
Ready to make a difference? Apply today to become a vital part of our HR Support Team!
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Customer Service Representative • Altamonte Springs, FL, United States
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