Talent.com
Personalization Analysis & Operations Manager - Retail/E-commerce
Personalization Analysis & Operations Manager - Retail/E-commerceConcord USA • Fort Worth, TX, US
Personalization Analysis & Operations Manager - Retail / E-commerce

Personalization Analysis & Operations Manager - Retail / E-commerce

Concord USA • Fort Worth, TX, US
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Location : prefer candidate based in Dallas-Fort Worth metropolitan area (hybrid 2 days a week), but open to other US locations. Might require doing an in-person interview.

Compensation : $60 - $70 / hr W2 hourly.

Requirements : must be authorized to work legally in the US without sponsorship, now or in the future.

About Us

Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.

We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.

About the Role

We are seeking a seasoned Personalization Specialist to join Concord, supporting our client in the retail / e-commerce vertical on large-scale initiatives.

This role will be responsible for tracking and monitoring the effectiveness of personalization experiences and supporting the setup and measurement of new personalization tests, as well as supporting ongoing updates to personalization experiences.

What You Will Be Doing

  • Accountable for coordinating the test and measurement setup and tracking of new personalization tests, as well as the tracking and reporting of the personalization tests and overall progress.
  • Establish and maintain operations with digital business partners to personalize ongoing experiences like promo, SKU, and seasonal trends.
  • Effectively prioritize new experimentation within the personalization operational roadmap and leverage data to guide ongoing development.
  • Generate customer insights from data to guide the strategic direction of personalized experiences.
  • Collaborate with digital business teams to build business hypotheses leveraging a deep understanding of customer behavior and strategize improvements to web performance.
  • Identifying opportunities for optimization on personalization experiences.
  • Work cross-functionally with many other departments to coordinate and execute operational needs and / or to set up a new or optimize an existing personalization experience.
  • Supports two business units under the direction of the Personalization Strategy Lead.
  • Work closely with both the Sr. Product Manager managing the personalization roadmap as well as the CRM personalization lead to ensure experiences are coordinated, optimized, and measurable across channels.

What We Are Looking For

  • Bachelor’s degree in Mathematics, Business, Technology, or a related field.
  • 5-7 years of experience in marketing or e-commerce solutions, with a proven track record of leading personalization strategies.
  • 3-5 years of experience in web analytics, business analysis, or statistical background.
  • Strong understanding of digital marketing channels, tools, and best practices
  • Data driven; must understand how to make decisions using performance metrics.
  • GA4 experience is a plus.
  • Ability to manage multiple priorities and thrive in a fast-paced environment.
  • Ability to create reports to share with leadership that succinctly inform on progress.
  • Experience with data driven test and learn methodology and practice preferred.
  • Experience with personalization platforms and technologies; Experience with Salesforce MCP preferred.

    • Core Competencies & Attributes

  • Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects.
  • Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan / task; doesn’t dwell on the past.
  • Talent Builder – considers how we can create an inclusive culture; encourages input from others; invests time as an informal / formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team.
  • Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style / self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data / info.
  • Team Builder – references the importance of teamwork and actively demonstrates collaboration and sharing; builds and / or participates in effective teams; values the importance of inclusion and various sources of thought / input; is humble when operating within a team.
  • Customer Focused Partner – understands internal and external customer needs; contributes to plans and actions to improve the associate and customer journey / experience; holds self and team accountable for improving the customer experience; is an advocate for the customer.
  • Strategic Thinker – progressive thinking with the ability to bring new ideas to life; works with others to develop progressive and cost-effective strategies; provides suggestions to improve upon continuous improvement and scalability within the department; uses a broad range of data sources.
  • Big Picture Thinker – understands own department and how other key departments operate; adopts an inclusive approach; seeks feedback, reviews progress, and adapts plans as needed; understands interdependencies with other departments.
  • Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standards of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources / time wisely; demonstrates grit and determination.
  • Problem Solver & Decision Maker – able to consume department / operational data to identify business; identifies, gathers, and examines the relevant information; makes recommendations and takes action to solve challenges, considers the importance / impact of decisions against relevant factors

    • What We Offer (W2 Employment)

  • Health, Dental, and Vision Insurance : Comprehensive coverage to support your well-being.
  • Employer Contributions to Health Savings Accounts (HSA) : Helping you save for medical expenses.
  • Flexible Spending Accounts (FSA) : Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
  • Disability Insurance : Short- and long-term coverage, fully paid by the employer.
  • Life and AD&D Insurance : Employer-provided coverage, with options for additional voluntary coverage.
  • Employee Assistance Program (EAP) : Access to personal and professional support resources.
  • Career Growth Opportunities : Pathways for advancement and skill development.
  • Team Engagement Activities : Regular team-building events and company-sponsored activities to foster collaboration and connection.

    • Concord is an execution partner helping organizations drive digital transformation, modernization and scalable technology solutions. We deliver real results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!

    Powered by JazzHR

    zyzJI4S4Ic

    [job_alerts.create_a_job]

    Operation Manager • Fort Worth, TX, US

    [internal_linking.related_jobs]
    Remote Sales & Trading Associate - AI Trainer ($50-$60 / hour)

    Remote Sales & Trading Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • North Richland Hills, Texas
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $2,298 per week in Cleburne, TX

    Travel Physical Therapist (PT) - $2,298 per week in Cleburne, TX

    Medical Solutions • Cleburne, TX, US
    [job_card.full_time]
    A facility in Cleburne, TX is seeking its next amazing PT (Physical Therapist).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high demand nationwide...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Online Research Participants (Pay up to $3,000 / study) (Hiring Immediately)

    Online Research Participants (Pay up to $3,000 / study) (Hiring Immediately)

    Maxion Research • Cleburne, Texas, US
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Fulfillment Associate

    Lead Fulfillment Associate

    ShipBob, Inc. • Fort Worth, TX, US
    [job_card.full_time]
    As a member of the ShipBob Team, you will.Grow with an Ownership Mindset.We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownersh...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Home Health Occupational Therapist (PRN)

    Home Health Occupational Therapist (PRN)

    parstherapy • Cleburne, TX, United States
    [job_card.full_time]
    Home Health Occupational Therapist.In this vital role, you will empower clients to regain independence and function by delivering personalized, goal-oriented care in the comfort of their homes.Thro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director - Implementation and Operations

    Senior Director - Implementation and Operations

    Deposita, An Allied Universal® Company • Keller, TX, US
    [job_card.full_time]
    Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and ba...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Property, Real Estate, and Community Association Managers - AI Trainer ($60-$80 per hour)

    Remote Property, Real Estate, and Community Association Managers - AI Trainer ($60-$80 per hour)

    Mercor • Keller, Texas, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •Property, Real Estate, and Community Association Managers • • to support a leading AI lab in advancing research and infrastructure for next-generation...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Provider Partnerships Manager (Territory Sales Manager)

    Provider Partnerships Manager (Territory Sales Manager)

    Nourish • Fort Worth, TX, US
    [job_card.full_time]
    Nourish is on a mission to improve people's health by making it easy to eat well.Nutrition-related chronic disease is the largest and most overlooked crisis in the world.Food can be medicine : w...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $1,909 to $2,092 per week in Cleburne, TX

    Travel Physical Therapist (PT) - $1,909 to $2,092 per week in Cleburne, TX

    AlliedTravelNetwork • CLEBURNE, TX, US
    [job_card.full_time]
    AlliedTravelNetwork is working with AMN Healthcare Allied to find a qualified Physical Therapist (PT) in CLEBURNE, Texas, 76033!. Job Description & Requirements.Physical Therapist - Skilled - (P...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel - Cath Lab Tech

    Travel - Cath Lab Tech

    Titan Medical (Nebraska) • Alvarado, TX, United States
    [job_card.full_time]
    WHEN YOU WORK FOR US, WE WORK FOR YOU.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment you...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist - Paying up to $2,550 / week

    Travel Physical Therapist - Paying up to $2,550 / week

    Vivian Health • Cleburne, TX, United States
    [job_card.full_time]
    Vivian is looking for Travel Physical Therapist Therapys in Cleburne, Texas paying up to $2,550 / week At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace tha...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Store Manager (Bilingual)

    Assistant Store Manager (Bilingual)

    Community Choice Financial Family of Brands • Fort Worth, TX, US
    [job_card.full_time]
    As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Finance Buzz • Grandview, Texas, US
    [filters.remote]
    [job_card.temporary]
    Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Operations Manager

    Operations Manager

    Scale AI • Fort Worth, Texas, United States
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel Board Certified Behavioral Analyst - School (BCBA) in Cleburne, TX

    Travel Board Certified Behavioral Analyst - School (BCBA) in Cleburne, TX

    AlliedTravelCareers • Cleburne, TX, US
    [job_card.full_time]
    AlliedTravelCareers is working with Aequor to find a qualified BCBA - School in Cleburne, Texas, 76033!.Aequor is now hiring a full-time Board Certified Behavior Analyst (BCBA) for the 2023-2024 sc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote AI Content Reviewer

    Remote AI Content Reviewer

    Outlier • Cleburne, TX, United States
    [filters.remote]
    [job_card.full_time]
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Staff Operations / PMO

    Director, Staff Operations / PMO

    Rise Broadband • Roanoke, TX, US
    [job_card.full_time]
    Application Deadline : November 21, 2025 or until position is filled.The Director of Staff Operations / PMO is a critical execution and coordination role supporting the CEO and ELT.This individual e...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, 3rd Party Distribution

    Manager, 3rd Party Distribution

    Ariat International • Haslet, TX, US
    [job_card.full_time]
    We are seeking a Manager of Distribution who will be responsible for setting the vision and leadership for the third-party and internal Distribution Operations. This position ensures Ariat properly ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]