Technical Support Engineer

Job Description

Job Description

Join the API Revolution at Gravitee - Where Innovation Meets Growth

Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.

Our rapid growth and leadership in API management are fueled by our team’s commitment to excellence and our core values :

Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve.

Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.

Professionalism : We believe in clear, respectful communication and prioritize the needs of our team and customers.

Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless, be a part of the revolution!

THE ROLE & WHY IT EXISTS

We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space join Gravitee.io and connect with your ideal opportunity.

As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are!

WHAT YOU WILL BE DOING

Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues

Prioritising issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments

Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases

Being innovative within the team and with customers to help improve processes and tools

ESSENTIAL SKILLS - The right candidate will possess at least the following skills :

3+ years of relevant experience in a previous hands-on Level 2 Technical Support

2+ years experience with REST and RESTful APIs

Eager learner, ready to dig into many technical areas

DESIRED SKILLS - Additionally, these skills are not required, but preferable :

Networking / web architectures including HTTP

Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)

Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard

Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus

Experience with trace analysis, debugging, and JVM troubleshooting is a plus

AT GRAVITEE, YOU’LL GET…

Salary up to $95k

Excellent medical coverage to keep your body and mind healthy

Pension or 401k program options for all locations

25 days holiday / vacation in addition to in-country national holidays as well

3 mental health days per year with an allowance toward a mood-boosting activity of your choice

Birthday off to celebrate your day

Learn and grow with our professional development allowance to be used to benefit your career

Quarterly outings and an annual off-sites in exciting locations!

Hybrid work culture

Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector

A meaningful, progressive, global company culture that is as fun as it is hardworking

Endless growth opportunities

At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.