Head Waiter (Cruise) – Worldwide

I am seeking an experienced Head Waiter to work onboard a large Cruise Line.

Head Waiter will supervise and coordinate the functions of the restaurant sequence of service and all essential duties and responsibilities outlined below. These locations include but are not limited to Main Dining Room, Windjammer, and Specialty Restaurants. While performing their role in the restaurant venues, you will be engaged in providing courteous and professional service to guests. The duties described below are performed either personally or through subordinates.

Responsibilities:

• Utilizes appropriate food and wine terminology and pronunciation. Maintains complete knowledge of menu descriptions and wine lists in order to discuss items appropriately to enhance the guests dining experience. Responsible for the successful execution of the training for Restaurant employees in this function.
• Trains, monitors and evaluates Restaurant employees for services. Provides on-the-job training to all Restaurant employees to strengthen their current performance and in preparation for possible advancement. Following all Restaurant Operations guidelines creates and notifies Maître D’ regarding work schedules and station assignments. Ensures fair distribution of duties including side jobs, following Restaurant Operation guidelines, to employees engaged.
• Records production and operational data on specified forms. Analyzes operational problems such as theft and wastage, and establishes controls. Ensures that employee timecards are in compliance with the Time and Attendance policy.
• Presents both food and beverage menus to guests; suggests dinner courses, appropriate wines, and answers questions regarding menu and wine selections. Makes recommendations to entice guests with thoughtful suggestions.
• Supervises staff to ensure galley and beverage orders are properly recorded and retrieved from various locations and served appropriately to guests. Ensures dishes are garnished and decorated according to the standards. Ensures staff enters food and beverage orders in the point-of-sale system. Records meal counts according to established processes. Under time constraints or staff shortages, assists employees in the food service function.
• Supervises assigned stations or sections, including all employees and the equipment used within them. Responsible to ensure all cleanliness and maintenance is in accordance with relevant standards.
• Attends meetings, training activities, courses and all other work-related activities as required.

Experience:

• A Valid C1/D Visa will be very beneficial.
• Two to three years previous Head Waiter, on crusie ships
• One to two years previous Supervisory or Restaurant Manager experience, preferably in a 4 – 5 star Restaurant or cruise ships.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
  Extensive knowledge of the restaurant and/or food service industry. Ability to use appropriate food and beverage terminology and pronunciation.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement.
• Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
• Working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel and Word.
• Ability to speak English clearly, distinctly and cordially with guests
• Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred

If you have the above experience, then apply today.

Applicants must be fully vaccinated for Covid.

Navis Consulting; keeping your career on course.

Navis is acting as an Employment Agency in relation to this vacancy.