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Solution Consultant
Solution ConsultantServiceNow • Waltham, Massachusetts, USA
Solution Consultant

Solution Consultant

ServiceNow • Waltham, Massachusetts, USA
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

As a member of our Commercial Growth team you will have a major impact on our future success by supporting Commercial Solution Sales. You will guide revenue for one of ourproducts withthesupportand partnershipofSalesProductManagement and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role :

The Solution Consultantis a technical consultantwiththe advanced ability todevelop position andprovideproduct-specificsolutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expertof a client-facing sales team
  • Lead discovery workshops to determine customers challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements thatcanaddress customer needs and provide additional value
  • Shareand learnbest practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings conferences user groups and trade shows

Qualifications :

In order to qualify for and be successful in this role you should have :

  • Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
  • 3 years of pre-sales solution consulting or sales engineering experience in the customer service field service or CRM software industry
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Ability to actively listen to customer requirements and provide a solution to address the customers business issue
  • Eagerness and willingness to learn
  • Demonstrated proactive approach to perform without being told what to do
  • Ability to prioritize task and be efficient to minimize wasted effort
  • Proven ability to live up to commitments while maintaining integrity and focus on details
  • Exceptional communication and presentation skills to include technical and business concepts
  • For positions in this location we offer a base pay of $82575 - $128025 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

    Additional Information :

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

    From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Marketing,Business Process,Customer Service,Communications,Cloud,Products demonstration,C#,Database,CRM,Project Management,Client Relationship,Interpersonal skills,Sales goal,Sales Process,Analytics

    Department / Functional Area : Sales

    Experience : years

    Vacancy : 1

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    Solution Consultant • Waltham, Massachusetts, USA

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