Station Manager

Position Description

POSITION PURPOSE:
This position is responsible for the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws. DUTIES AND RESPONSIBILITIES:
Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service. This includes:

*Overseeing station voucher activity and ensure that all funds are accounted for and properly reconciled
*Performing emissions testing during busy times to help mitigate wait times.
*Maintain testing equipment and report problems to technical support group as needed
*Ensuring that all customer complaints and damage claims are documented and appropriately resolved
*Prepare and submit administrative reports in a timely manner.
*Ensuring station complies with all safety requirements in accordance with the company's Incident and Accident Reporting Procedures. If incidents occur, promptly investigate and submit required incident reporting paperwork.
*Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks Manage station remitter program and ensure that all funds are accounted for and properly reconciled which includes:

*Receive and properly secure remitter certificate inventory
*Process remitter transactions -- debit, credit, voids and refunds
*Provides training on station remitter program -- including how to use the remitter application and payment processing terminal
Provide for manpower needs of the station by leading and managing staff members. This includes:
*Creating a working environment that generates high employee morale and productivity
*Scheduling, assigning, and directing work to meet performance standards and contract requirements
*Selecting, coaching, training, and managing performance of team.
*Evaluating employees by providing constructive feedback, counseling and documenting appropriately.
*Conducting new hire and annual performance reviews in established timeframes
*Enforcing Program dress code to ensure professional employee and station appearance
*Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines
*Performs lane audits on staff and work with the Training & QA Manager to ensure overt auditing requirement is met
*Maintain compliance to all quality assurance standards and associated procedures
*Travel to other stations to provide management and staffing support as needed
*Perform other duties as assigned by the Operations Manager.

Requirements

KNOWLEDGE AND SKILLS: *Ability to learn and understand the function of selected emissions control devices
*Ability to work independently
*Good communication skills, both written and verbal
*Good time management and teambuilding skills
*Excellent interpersonal skills
*Commitment to providing outstanding customer service and satisfaction
*Ability to interact professionally with a diverse population in a variety of situations
*Proficient in the use of Microsoft Word, Excel, and Outlook
*Able to enter and exit customer vehicles
*Able to stoop, bend, and reach
*Able to work in extreme weather conditions EDUCATION AND WORK EXPERIENCE:
*High school diploma required with some college preferred or equivalent combination of education and experience
*2-5 years of supervisory or management experience is required, preferably with full-time and part-time hourly staff.
*Previous vehicle inspection experience is preferred
*Valid driver's license and good driving record