BDC MANAGER

Job Description

Job Description

Are you a high-performance leader with an unstoppable drive to dominate the phones, close appointments, and lead a team to success? Our fast-paced automotive group is seeking a BDC (Business Development Center) Manager to lead and energize our in-house team of appointment setters and customer communication experts.

We’re not looking for someone to “manage”—we’re looking for someone to lead from the front . The perfect candidate thrives in high-volume phone environments, knows how to talk to every kind of customer, and understands how proper follow-up turns opportunities into appointments.

What You’ll Be Responsible For :

Leading a team of BDC representatives with clarity, urgency, and accountability.

Driving appointment set rates across sales and service through disciplined phone, text, and email follow-up.

Holding daily phone power hours and tracking outbound / inbound performance metrics.

Training and coaching sales reps on phone handling, objection handling, and customer experience.

Working closely with the sales managers and internet departments to coordinate appointment handoffs and improve show rates.

Maintaining CRM accountability—ensuring follow-up tasks are completed with zero drop-off.

Jumping on the phone when necessary to handle high-value customers, heated scenarios, or close tough appointments.

What You Need to Succeed :

Proven BDC experience in the automotive industry—2+ years minimum.

Exceptional phone presence—able to control the call, build rapport, and ask for the appointment.

Light-to-moderate negotiation skills —able to confidently talk pricing when needed to secure commitment.

CRM fluency (VinSolutions, Elead, DealerSocket, or similar) and a love for data and accountability.

Comfort with high outbound volume and a fast-paced, high-pressure environment.

Strong leadership instincts—you don’t wait for someone to tell you what to fix. You spot it and solve it.

A passion for winning—mediocrity isn’t in your vocabulary.

If you’re hungry, relentless, and ready to make a name for yourself inside one of the strongest groups in the region, we want to talk to you.

Serious candidates only. If you can't lead by example, this isn't your role.

Apply today and show us what you're made of!