NEW German Speaking CS role for Banking industry in Bulgaria - Relocation pack

German-Speaking Customer Service Role In Bulgaria

Patrique Mercier Recruitment ES is excited to introduce a new opportunity for German-speaking professionals within the banking industry in Bulgaria! This customer service role offers a unique chance to work for a leading banking institution while providing support to German-speaking clients. As part of this position, you will be responsible for assisting customers with their banking inquiries, resolving issues, and delivering exceptional service. With an attractive relocation package, this is an excellent opportunity for individuals seeking career growth and adventure in a beautiful country!

Responsibilities

Provide outstanding customer service support to German-speaking clients through various communication channels, including phone, email, and chat.

Handle inquiries regarding banking products and services, ensuring timely and effective resolutions.

Build and maintain strong relationships with customers to enhance their overall banking experience.

Accurately document customer interactions and inquiries in the CRM system.

Collaborate with team members to achieve service goals and continuously improve customer satisfaction.

Participate in training and development sessions to stay current on banking solutions and service excellence.

Gather and analyze customer feedback to identify trends and propose service enhancements.