Client Services Consultant I

Job Title

Role Value Proposition : Provides administrative / customer service to very large group insurance clients and works with account team to manage customer relationships and satisfaction. Key Responsibilities : Overall accountability for the day-to-day administration of multiple clients, including responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams. Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting. Provides exceptional customer service to ongoing customer delivery and client satisfaction. Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations. Maintains awareness and knowledge of MetLife's and competitors' products and trends. Performs other duties as assigned or required. Essential Business Experience and Technical Skills : Required : 2-4+ years of experience Excellent organizational, interpersonal, and communication skills, both written and verbal. Strong PowerPoint skills and comfort in presenting to groups Ability to work autonomously and manage time efficiently to meet client deadlines. Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness. Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible. High school diploma Preferred : Insurance industry experience Bachelor's degree Equal Employment Opportunity / Disability / Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.