Call Center Technician

Call Center Technician

Highlights : Location : Burke VA

Position Type : Contract / Contract to hire

Hourly / Salary : Based on experience

Residency Status : US Citizen

Our client is in need of a Call Center Technician to join their team!

Position Description :

• Provide excellent customer service to residents business owners and other local state and federal agencies in a professional manner.
• Answers responds to refers and / or transfers phone calls emails and any other type of communication such as virtual electronic or written concerning sanitary sewer and stormwater emergencies and maintenance requests.
• Using GIS applications to research the location and ownership of sanitary sewers stormwater and other utility infrastructure to assist the investigation by field crews / inspectors and to make appropriate decisions when responding to inquiries.
• Investigating and recording appropriate information to create update and close service requests and work orders in asset management system for Stormwater & Wastewater Management.
• Updating boards contractor information staff availability and logbooks on a daily weekly or biweekly basis as provided by supervisors agency staff and field crews.
• Monitors Pumping Stations Branch (PSB) alarms on SCADA and Scout systems. Logs PSB personnel in and out of pumping stations during regular business hours and relays status of alarms to appropriate mechanical electrical or instrumentation personnel.
• Uses County electronic technology to send emails and texts when dispatching TRI s and crew members to emergency sites and inputs arrival leaving times and other details such as date time location name of caller and name of inspector assigned in the call center system.
• Maintaining knowledge of environmental regulations plus understanding general agency practices and policies County website and SharePoint and other available resources and using them effectively to provide appropriate information guidance and response.
• Maintains a knowledge of environmental regulations to comply with reporting procedures for Sanitary Sewer Overflows (SSOs) and backup reports and makes the initial compliance reports

Skills Required :

Preferred Skills :

Required Education & Experience :

Preferred Education & Experience :

We are GTN The Go To Network

Key Skills

Children Activity,Feed,ASP.NET,Corporate Strategy,Health And Safety Management

Employment Type : Full Time

Experience : years

Vacancy : 1