Director, Change Management Office

Director Of Change Management

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

This role is responsible for leading change management strategy and execution for enterprise-wide transformation initiatives. Reporting to the AVP, Change Management Office, this position ensures stakeholder alignment, workforce readiness, and sustainable adoption of new systems, processes and other ways of working. This position also plays a pivotal role in developing and advancing Memorial Hermann's change capability as a center of excellence. The Director provides strategic leadership to all levels of the organization, including senior leadership. This role requires a balance of strategic vision and hands-on, collaborative execution to drive consistent, effective change practices that align with Memorial Hermann's mission, culture, and operational priorities.

Job Description

Minimum Qualifications

Education : Bachelor's degree in Organizational Development, Business, Human Resources, Communications, or related field required.

Master's degree preferred.

Licenses / Certifications : Change Management certification required; Prosci certification preferred.

Experience / Knowledge / Skills :

• Ten (10) years of progressive experience in organizational change management, business transformation, or related fields within complex, matrixed organizations, preferably in healthcare or similarly regulated environments.
• Minimum five (5) years of leadership experience managing professional staff and / or cross-functional initiatives.
• Demonstrated success leading large-scale enterprise transformation initiatives.
• Strong expertise in stakeholder engagement, sponsorship alignment, communications strategy, training design, and adoption measurement.
• Proven ability to integrate change management into project management and performance improvement methodologies.
• Excellent leadership, influence, and negotiation skills.
• Strong business acumen, systems thinking, and strategic problem-solving abilities.
• Excellent presentation, written, verbal, and interpersonal communication skills.
• Strong facilitation and executive consulting skills.
• Advanced proficiency with change management tools, dashboards, and reporting systems.

Principal Accountabilities