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Server Assistant
Server AssistantKouklas Greek Eatery • Niles, IL, US
Server Assistant

Server Assistant

Kouklas Greek Eatery • Niles, IL, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Server Assistants are an essential part of the Kouklas dining experience. This role supports both the dining room and service team by ensuring tables are clean and organized, food is delivered accurately and efficiently, and guests feel cared for at every moment of their meal. Server Assistants work closely with servers, bartenders, and the kitchen to keep service flowing smoothly and at a high standard.

PRIMARY RESPONSIBILITIES

Dining Room Support

  • Clear and reset tables promptly and properly throughout service.
  • Maintain table cleanliness, including removing used plates, glassware, and debris without disrupting guests.
  • Re-set tables with clean linens, share plates, polished silverware, and glassware.
  • Assist servers with water service and refills when needed.
  • Maintain a clean, organized, and fully stocked dining room at all times.

Food Running

  • Deliver food from the kitchen to the correct table and seat position with accuracy and urgency.
  • Confirm that dishes match the ticket and presentation standards before leaving the pass.
  • Announce dishes clearly and confidently when serving.
  • Serve food in a consistent and professional manner, placing dishes thoughtfully and avoiding reaching across guests.
  • Communicate immediately with the expeditor or kitchen if a dish appears incorrect or incomplete

    • Service Flow & Teamwork

  • Help create and maintain a proper “landing zone” for incoming food.
  • Support family-style and shared dining by pacing dishes appropriately and limiting table clutter.
  • Assist any section or team member once assigned responsibilities are complete.
  • Anticipate service needs and act proactively rather than reactively.
  • Communicate clearly and respectfully with servers, kitchen staff, and management.

    • Side Work & Organization

  • Polish glassware, silverware, and share plates.
  • Stock service stations, gueridons, and server areas throughout the shift.
  • Assist with opening and closing duties as assigned.
  • Maintain cleanliness of service stations, floors, and back-of-house pathways.

    • KNOWLEDGE & EXPECTATIONS

  • Learn and understand the full menu, including ingredients, preparations, and allergens.
  • Be able to describe dishes accurately when running food.
  • Know table numbers, seat numbers, and dining room layout.
  • Maintain awareness of guest allergies and special requests.
  • Follow all safety, sanitation, and hygiene standards.

    • PROFESSIONAL STANDARDS

  • Move with purpose, awareness, and professionalism at all times.
  • Maintain a calm and positive demeanor, even during busy service periods.
  • Be reliable, punctual, and prepared for each shift.
  • Take direction well and be open to coaching and feedback.
  • Represent the Kouklas brand with warmth, pride, and hospitality.

    • PHYSICAL REQUIREMENTS

  • Ability to stand and move for extended periods of time.
  • Ability to lift and carry trays, bus tubs, and dishware.
  • Ability to work efficiently in a fast-paced environment.
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