Bilingual Customer Support RepresentativeVirtualVocations • Buffalo, New York, United States
Bilingual Customer Support Representative
VirtualVocations • Buffalo, New York, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Representative to assist restaurant owners with inquiries and issues.
Key Responsibilities
Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails
Maintain a customer satisfaction level over 90%
Use Salesforce to log all activities and collaborate with the team on Slack
Required Qualifications
Customer-facing support experience, preferably at a software company
Fluent Spanish and English speaker with excellent communication skills in both languages
A designated work from home area with high-speed internet
Experience working in a fast-paced environment
Experience with a telephony system such as Talkdesk or RingDNA
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