Senior Technical Writer

The Opportunity

We are seeking a Senior Technical Writer to lead the development of structured, user-friendly surveys that incorporate troubleshooting steps for medical devices. This individual contributor role is ideal for someone with strong technical writing skills, hands-on experience in process mapping (e.g., using Visio), and a deep understanding of medical device operations.

The successful candidate will work cross-functionally with teams such as R&D, Quality, Customer Service, and Product Management to ensure surveys are accurate, compliant, and optimized for clarity and usability. This role is pivotal in transforming complex technical information into intuitive workflows that support complaint handling, enhance customer support, and align with regulatory standards. Your contributions will have a direct impact on product performance, operational efficiency, and the overall customer experience.

This position will be based out of our Abbott Diabetes Care in Alameda, CA and the individual will be expected to be onsite Monday-Friday.

What You’ll Work On

• Develop and maintain troubleshooting surveys for medical devices.
• Create logic diagrams (e.g., Visio) to visualize workflows.
• Collaborate with SMEs, engineering, quality, and Customer Support teams.
• Lead review sessions to validate survey content.
• Address documentation issues related to complaints, CAPAs, and integrations.
• Partner with IT to implement surveys in complaint systems.
• Optimize documentation processes and identify automation opportunities.
• Ensure compliance with regulatory and quality standards.
• Apply best practices in survey flow design and branching logic.
• Maintain version control and documentation integrity.
• Report project status and mentor junior writers.

Required Qualifications