Project Assistant Support Intermediate

Job Title : Project Assistant Support Intermediate

Duration : 3 months

Location : Centennial, CO

Worksite : Onsite | 8 : 00 AM - 5 : 00 PM

Note : This is a TEMP to HIRE position; expected to be long-term / permanent after 90 days.

Position Overview :

The role of a Citizen Responder is to provide a visible link between the City of Centennial departments and the general public in order to maintain a consistent and high-quality level of customer support for the City of Centennial. The incumbent must receive and respond tactfully and resourcefully in the process of seeking resolution to inquiries and issues / complaints reported by customers to the Citizen Response Center (CRC). The Citizen Responder will also monitor compliance with performance standards, provide reports through the CRM system, and assist with managing the Service Request and Work Order process / application in support of all project divisions.

Essential Duties and Responsibilities :

• Receive complaints or inquiries via telephone, electronic mail, mobile app, and web requests from the public; provide answers if known, research responses, make proper referrals to outside agencies or resources, or issue the appropriate service request to field crews
• Assist all department heads in working with citizens and community groups to resolve neighborhood concerns
• Conduct research and prepare correspondence in response to internal and public inquiries or issues and concerns
• Maintain knowledge of various issues, projects, and events surrounding the City
• Coordinate resources to respond to citizens' questions and concerns
• Assist the department with preparing and analyzing weekly and monthly reports generated through the CRM system that monitors compliance with performance standards by reviewing data entry for accuracy and completeness on a daily, weekly, and monthly basis
• Perform data entry in the CRM system to initiate new requests, update service requests and reporting parties, and close work requests / work orders as necessary
• Perform other similar duties as assigned

Qualifications

Basic Qualifications :

Preferred Qualifications :

Comments / Special Instructions :