Account Representative

Accounts Representative

Step into a dynamic role as an Accounts Representative, where your exceptional customer service, organizational skills, and proactive approach will be at the forefront of maintaining and enhancing relationships with customers and vendors. You will play a key part in ensuring seamless operations, timely solutions, and overall customer satisfaction.

Location : Fully Onsite in Irvine, CA Job Type : Temp-To-Hire Schedule : 8 : 00AM-5 : 00PM, Mon-Fri

Perks & Benefits : Competitive hourly wage Health insurance options Employee Discount Clubs Referral Bonuses Career advancement opportunities & specialized recognition programs

Responsibilities

• Build and maintain positive, professional relationships with customers and affiliates.
• Communicate effectively via phone and email to address inquiries, provide updates, and resolve issues.
• Act as a trusted liaison between customers and vendors to ensure seamless service delivery.
• Oversee and manage the dispatch process for various service calls, prioritizing timely and effective resource allocation to meet customer needs.
• Request and submit proposals for additional repairs / services and to correct deficiencies.
• Follow up on completed inspections with affiliates to make sure the reports, paperwork, and invoices are sent to National Accounts in a timely manner.
• Review the Call Analysis report from your account manager and provide status on work orders.
• Review exception management queue and mark-up queue daily.
• Review all paperwork for completeness and accuracy including the NTE (Not to Exceed) amounts on customer POs (purchase orders) prior to mark-ups.
• Mark-up / price the service and inspection call properly before submitting to the Account Receivable team.

Qualifications

If you're excited to play a pivotal role in supporting national accounts and meet the qualifications above, please submit your resume today to be considered for this impactful opportunity!