Chief of Staff - Experience Brand and Marketing

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately‑owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose : We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately‑owned, placing the focus on our clients rather than shareholder returns. ¹Fortune 500, published June 2024, data as of December 2023.

We are seeking a dynamic and strategic leader to serve as Chief of Staff to the Chief Experience, Brand and Marketing Officer (CXMO). This role is critical in driving the success of the CXMO’s office by ensuring operational excellence, aligning cross‑functional priorities, and enabling the execution of strategic initiatives. The Chief of Staff will act as a trusted advisor to the CXMO, a liaison to senior leadership, and a key driver of organizational efficiency.

Key Responsibilities

Provide decision support through data gathering, analyzing, and presenting considerations to relevant stakeholders.

Draft communications and plan communications calendar for the division leader as well as the leadership team and division.

Provide guidance, direction, decisions and solutions on behalf of the head of the division to move work forward with the appropriate input from others.

Partner with others to resolve non‑critical / non‑complex topics directly and prioritize capacity and availability of the head of the division.

Ensure work is delegated to and fully empowered with the right stakeholders via effective communication channels.

Work across the organization to understand operational trends through metric analysis. Escalate critical needs and facilitate the development of recommendations to resolve issues. Ensure enterprise leader has visibility into trends and actions.

Partner with others to design and implement processes and protocols that maximize the impact of the senior leader internally and externally to the organization.

Act as a sounding board and advisor to the CXMO, providing insights and recommendations on key decisions.

Represent the CXMO in meetings and communications as needed.

Knowledge and Skills

Exceptional strategic thinking and problem‑solving abilities.

Strong communication and interpersonal skills, with the ability to influence at all levels of the organization.

Ability to facilitate senior leader planning and strategy discussions, clarify understanding and translate into key actions.

Exceptional strategic thinking and problem‑solving with ability to synthesize and communicate complex information.

Highly organized with attention to detail, balanced with ability to see the broad picture and identify the path forward.

Strong process and project management skills with proven ability to execute.

Proven success in leading / sponsoring large initiatives or projects.

Excellent written and verbal communication skills.

Flexible and able to operate effectively in an ambiguous environment and work well under pressure.

Growth mindset, continuously seeking ways to improve contribution and impact.

Education and Experience

Bachelor’s Degree required.

7–10 years professional experience with at least three years in leadership.

Proven track record of managing complex projects and driving organizational change.

Preferred Qualifications

Advanced Degree (Master’s or MBA).

Strong writing skills.

Consultative experience with a focus on operations management.

Strong project management skills.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

INTERNAL APPLICANTS ONLY : Current home‑based associates : While this role is posted as hybrid, if selected and accepted, you may retain your home‑based status. Edward Jones intends in good faith to continue offering the role as home‑based, though future business or regulatory needs may require on‑site work.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short‑ and long‑term disability, basic life, and basic AD&D coverage. Short‑ and long‑term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax‑advantaged accounts : health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

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