Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager - Government.

Key Responsibilities

Manage strategic relationships with government regulatory boards and state agencies

Develop success plans that align technology with agency mandates and public-sector priorities

Lead training programs to ensure effective platform utilization for audit readiness

Required Qualifications

5+ years of experience in Customer Success or Account Management in Healthcare Compliance, RegTech, or GovTech

Experience navigating state agencies and government regulatory boards

Bachelor's degree in a relevant field or equivalent professional experience

Ability to translate technical features into clear outcomes for non-technical leaders

Experience with data-heavy solutions and tools like Gainsight or HubSpot