Surveillance Operator

The Surveillance Operator is responsible for monitoring live surveillance footage across the casino floor, detecting and reporting any suspicious activities or violations of company policies. This role requires attention to detail, strong observation skills, and the ability to make quick and accurate decisions. Operators must ensure the integrity of casino operations by identifying irregularities in real-time and documenting them accurately. Effective communication with management and other departments is key to ensuring proper follow-up and resolution of any issues observed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor Surveillance Cameras: Continuously observe surveillance footage from cameras placed throughout the casino, ensuring all areas are being monitored for signs of suspicious behavior, rule violations, or operational irregularities.
• Respond to Supervisor Calls: Promptly respond to calls and requests from supervisors on the casino floor. Review footage as directed and provide real-time feedback or video footage to assist in resolving any incidents or concerns.
• Report Irregularities: Document and report suspicious activities such as cheating, theft, fraud, and other potential violations. Provide detailed observations in real-time to ensure proper follow-up.
• Review Surveillance Footage: Regularly review recorded footage to detect and document any incidents or violations that require attention or follow-up.
• Assist with Investigations: Support investigations by providing footage, reports, and insights into incidents or irregularities.
• Work with Law Enforcement: Collaborate with law enforcement agencies by providing surveillance footage and information relevant to criminal investigations and arrests. Ensure compliance with Department of Justice regulations and California Gambling Laws as they apply to surveillance operations.
• Maintain Surveillance Records: Ensure that all recorded footage is properly archived, following company policies for data storage and retention.
• Follow Policies and Procedures: Adhere to all company policies, including proper attendance and punctuality. Maintain a professional appearance in accordance with the Company’s Public Image Policy.
• Communicate Effectively: Maintain clear communication with upper management and other departments regarding irregularities observed. Document incidents clearly in written reports and ensure timely follow-up.

QUALIFICATION REQUIREMENTS:
The requirements listed below are not absolute, but are representative of the knowledge, skill, and/or ability required for successful performance by an individual for each essential duty. Individuals with disabilities will have reasonable accommodations to enable their performance of essential functions.
EDUCATION/EXPERIENCE:

• High school diploma or GED is required.
• Knowledge of casino operations, gaming rules, and regulations is beneficial.
• Previous experience in the gaming industry is preferred

LANGUAGE SKILLS:
Basic ability to read, converse and write in English; must be able to read and comprehend simple instructions; and effectively communicate with upper management on irregularities observed.
REASONING ABILITY:
Ability to apply common sense understanding to carry out written or oral instructions and apply ethical decision making. Must possess excellent verbal and interpersonal skills as well as being a team player
DISCLAIMER:
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ACME Player Services reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
PAYRATE:

• Surveillance Operator: $23 upon successful passing of all required assessments at the end of training *Training rate is listed below
• Hours: Graveyard shift (shift start time between 8pm – 8am)

REQUIREMENTS:

• Must be at least 21 years of age to apply for this position.
• Must be able to secure licensing through state (DOJ) and local agencies. Disqualifiers include felony convictions (no matter how long ago) or a misdemeanor conviction involving dishonesty or moral turpitude within 10 years of application per DOJ regulations.
• Successfully pass a background check and drug screening.
• Successfully pass a basic mathematics assessment which includes questions involving basic arithmetic such as addition, subtraction, division, multiplication, and percentage calculations.

WHAT WE OFFER:

• Job Type: Full-time
• Paid Training – $19.00 dollars an hour for four (4) to five (5) week full-time and will be held at the ACME Corporate Office in Cypress, CA.
• Medical/Dental/Vision
• Company Paid Life Insurance
• 401K
• Paid Vacation
• Paid Sick Leave

LICENSING FEES:

• As you will be working in a casino, registration and licensing fees are required by the Department of Justice for a comprehensive registration process and background check, including DOJ/FBI fingerprinting and clearance from the Los Angeles Sheriff's Department.
• Fees are administered by the California Gambling Control Commission for the issuance of the state badge, with a fee of $164 for this process.
• An additional fee of $10 is required by the Los Angeles Sheriff's Department.
• We offer a defined payment plan to assist with these fees and the licensing process, as well as an incentive reimbursement of $164.
• Two separate fingerprinting rolling fees are required.

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