Software Support Engineer

Cydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms. We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intelligence to enable decision-support and remain ahead of ever-evolving national security challenges.

Our success rests squarely on three bedrock principles : People, our center of gravity; Mission, what inspires us; and an unyielding commitment to Excellence, what separates us.

The Navy Readiness Reporting Enterprise (NRRE) is seeking a Software Support Engineer to join our team in Norfolk, VA.

In this role, you will provide essential technical support for the NRRE system by working closely with end-users, development teams, and system engineers to troubleshoot, resolve, and optimize software performance.

Ideal candidates will be adept in managing user issues and system integration while maintaining a high level of security and operational efficiency.

Job Responsibilities :

• Technical Support : Assist Navy personnel and other stakeholders with NRRE software issues, including installation, configuration, and usage-related concerns.
• Issue Troubleshooting & Resolution : Diagnose and resolve software issues by analyzing logs, debugging, and working with development teams to implement fixes.
• Bug Identification and Reporting : Identify software bugs, document them, and collaborate with the development team to ensure timely resolution.
• Communication with Stakeholders : Serve as the primary point of contact for users, providing updates and guidance regarding issue resolution.
• Software Testing and Validation : Help test new releases and patches to ensure system stability and functionality within the NRRE environment.
• Documentation : Develop and maintain user guides, FAQs, and knowledge base articles to support NRRE users.
• System Monitoring : Proactively monitor NRRE software performance, ensuring early detection and resolution of potential issues.
• Collaborating with Development Teams : Work closely with software developers to understand system architecture and provide feedback based on user needs.
• Collaborating with System Engineering Team : Coordinate with system engineers to address hardware, network, and system infrastructure issues impacting software performance.
• Training : Provide training to Navy personnel and other end-users to ensure their effective use of the NRRE software.
• Operations : Execute tasks related to the contract team system and facility access requests. Perform other functions in support of the Operations Manager as required.

Requirements :

Preferred Qualifications :

Security Clearance :

Education :

Work Schedule :

M-F, hours range from 0400-2000. A couple of hours during the weekend every 5-6 weeks.

Cydecor Benefits :

Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Professional Development and more.

Equal Employment Opportunity Statement

Cydecor is an Equal Employment Opportunity / Affirmative Action Employer (EEO / AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity & expression, veteran status, marital status, or any other characteristic protected by applicable law.

If you are a qualified individual with a disability and / or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request assistance by contacting HR@cydecor.com or calling 703-884-2105.

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