IT Program Manager

IT Program Manager

The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle.

Pay Range : $108,000 - $150,000

What We Offer :

• Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching : 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance : Health, vision, and dental coverage for you and your dependents
• Pet Insurance : Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment

Responsibilities

Specific Accountabilities

Lead End-to-End Implementation : Drive planning, coordination, and execution of ERP (Workday), CRM, and SIS programs across all phases : requirements, design, development / configuration, testing, business readiness, OCM, and deployment.

Business & IT Alignment : Partner with functional leaders to align technology solutions with business processes and compliance requirements.

Vendor & Partner Management : Manage relationships with Workday and Salesforce implementation partners, ensuring deliverables meet contractual obligations and quality standards.

Risk & Issue Management : Proactively identify risks related to data migration, system performance, and change adoption; develop mitigation strategies.

Governance & Steering Committees : Facilitate executive-level governance forums, presenting program health, KPIs, and strategic recommendations.

Organizational Change Management (OCM) : Oversee OCM strategies to ensure stakeholder engagement, training, and adoption of new systems.

Qualifications

Education / Experience :

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (required) Master's degree (preferred) Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required) Experience in management of complex, cross-functional IT initiatives Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working

Licenses / Certifications :

PMP Certification (Required) PgMT Certification (preferred) Valid, state-issued driver's license (required)

Skills :

Deep ERP / CRM Expertise : Hands-on experience with Workday Finance modules and Salesforce Sales / Service Cloud.

Data Migration & Integration : Strong understanding of ETL processes, APIs, and middleware for large-scale system integrations.

Testing Leadership : Expertise in managing UAT, SIT, and regression testing for enterprise applications.

Budget & Financial Control : Ability to manage multi-million-dollar program budgets and vendor contracts.

Executive Communication : Skilled in presenting complex program updates to C-suite stakeholders.

Abilities :

Strategic Leadership : Ability to lead multi-year, multi-system transformation programs.

Decision-Making Under Ambiguity : Navigate complex organizational structures and competing priorities.

Cross-Functional Collaboration : Build strong partnerships across Finance, Marketing, Student Services, and IT.

Experience :

Mandatory :

Direct leadership of at least one Workday ERP or Salesforce CRM implementation from initiation to deployment.

Preferred :

Experience with Student Information Systems.

Background in higher education or large-scale corporate environments

Standard Abilities : Able and willing to :

Communicate, think, learn, and reason

Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks

Safely ambulate and / or maneuver when on-site at Company locations

Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

Ability to use good judgment, problem-solving and decision-making skills

Ability to maintain confidentiality and manage sensitive information with discretion

Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously

Ability to gain, understand and apply information and data as it relates essential functions of the position

Ability to foster long-term relationships with stakeholders