Member Service Representative

A company is looking for a Member Service Representative - Hybrid.

Key Responsibilities

Deliver world-class customer service and build relationships with members and other departments

Address member inquiries regarding benefits, claims, and coverage via various communication methods

Maintain accurate documentation and participate in process improvement initiatives

Required Qualifications

High School diploma or equivalent; post-secondary education preferred

2+ years of experience in customer service

Expert knowledge in Microsoft Office Suite and ability to learn new applications

Outstanding telephone and interpersonal skills

Ability to work independently and collaboratively in a fast-paced environment