Service Administrator

Job Summary

This person will be responsible for dispatching technicians and acting as a resource for customers and other departmental managers on all types of projects as needed.

Essential Duties & Responsibilities

Customer Service / Taking service calls from customers via telephone and email.

Managing service calls from receipt to billing.

Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.

Accurate review of all previous day field visits before billing to ensure proper language and spelling.

Continuously manage the dispatch board throughout the day. Check all open calls and dispatch accordingly.

Daily scheduling and dispatching for field technicians.

Complete customer and coworker requests.

Process quotes from the service technicians and send them to the customer daily.

Call the customer to confirm that they received the quotes and answer any questions.

Schedule any approved work and order parts as needed to get work done.

Work with the construction foreman to type quotes for unit replacement or new installation.

Set up and scheduled jobs for the construction department and ordered the material.

Make a work-in-progress report on all projects that is reviewed weekly by management.

Track and ensure that all PM Service contracts are renewed on time every month by the sales department and management.

Oversee shipping and receiving. Fill out a receiving label with the job name, job number, date, PO number, and contact name. Verify that we receive the parts that are on the packing slip.

Check off the received items and highlight the back-ordered items. Put a copy of the packing slip in the box with the parts. Give the person who requested the parts a copy of the packing slip.

File a copy in the job file. Update the receiving log by writing in the PO number, the part description, the vendor, the job name, and the job number.

Other duties as needed.

Qualifications

High School diploma or equivalent.

1+ years' work-related experience in an Operations and Service environment.

HVAC / Facilities experience or Controls Automation is preferred.

Strong customer service skills.

Knowledge of Microsoft Office.

Use of office equipment.

Knowledge of the Coins booking system is a plus.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled.

Notice to Prospective Employees

Notice to prospective employees : There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.

Geographic Disclosure

Benefits : We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.