Arby's Shift Manager

JOB TITLE : Shift Manager (SM)

SUPERVISOR : Assistant General Manager (AGM), General Manager (GM), Area Coach (AC)

STATUS : Non-Exempt

BASIC PURPOSE :

Shift Managers are individuals who take accountability for restaurant operations while on duty. These individuals should be willing and able to motivate team members beyond their expectations to deliver 5-star customer service to both customers and colleagues. Shift Managers should be open to challenges and tackle any problems as they arise.

MAJOR RESPONSIBILITIES :

• Customer Service : Provide 5-star service to all customers and ensure customer satisfaction is a top priority.
• Team Leadership : Lead, coach, and motivate team members to succeed. Verify assigned duties are completed timely and that team members maintain a professional appearance.
• Team Development : Play an active role in training and developing individuals interested in leadership roles, including providing constructive feedback.
• Operations Leadership : Serve as the Manager-in-Charge (MIC) and ensure consistent adherence to company policies and standards.
• Profit & Loss Management : Assist upper leadership with achieving the restaurant’s financial goals.
• Communication : Keep upper leadership informed about any issues that arise at the restaurant.

BENEFITS :

LEADERSHIP BEHAVIORS :

KNOWLEDGE & SKILL REQUIREMENTS :

ABOUT :

Diversified Restaurant Group (DRG) is a people-first company! We pride ourselves on having a large-company infrastructure with a small-company feel. Every person that works here is part of the DRG Family. What started as a 30-unit Taco Bell business in 2012 has grown into a 300+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada, along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day!

DISCLAIMER :

You are applying to DRG Meats Alaska LLC , a franchisee of Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wages and benefits programs, which may vary among franchisees.